Jennifer Ennis
Cheyenne,WY
Overview
21
21
years of professional experience
Work History
Office Manager/Administrative Manager
DAPCPA
Cheyenne, WY
08.2022 - Current
- Facilitated comprehensive training for staff on office systems, databases, policies, and procedures to enhance operational efficiency.
- Refined operational processes to improve workflow efficiency and strengthen team collaboration.
- Oversaw scheduling and coordination of meetings to enhance executive time management.
- Established and executed administrative procedures to enhance office productivity.
- Evaluated administrative processes through regular assessments to enhance operational efficiency.
- Managed sensitive information with utmost discretion to uphold confidentiality of company documents and personnel records.
- Delivered exceptional customer service by effectively addressing client inquiries and concerns through phone calls and email correspondence.
- Facilitated recruitment processes by conducting interviews and onboarding new employees.
- Partnered with IT department to facilitate office technology enhancements aimed at improving overall efficiency and safeguarding data integrity.
- Supported front desk operations by stepping in to assist with various tasks during employee absences or lunch breaks.
- Managed office inventory activities, including ordering, requisitions, stocking, and shipment receiving.
- Ensured positive first impressions by delivering polite and professional greetings to all visitors, employees, and clients.
- Facilitated recruitment, interviewing, and onboarding processes for high-performing administration teams.
Administrative Assistant/Receptionist
DAPCPA
Cheyenne, WY
01.2020 - 08.2022
- Led initiatives to improve workflow processes, resulting in enhanced productivity across the organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Front Manager
Frontier Access & Mobility
Cheyenne, WY
11.2012 - 09.2016
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contact insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Managed incoming and outgoing calls for DME. Directly supported CEO in managing operation workflow. Handled and processed confidential patient information. Maintained up to date knowledge of store policies regarding payments, returns, and exchanges. Cross-trained and provided back up for other positions as needed. Promptly responded to general inquiries from staff, and clients via mail, e-mail, and fax. Preformed store opening/closing duties, including balancing drawer, and checking all equipment for proper function.
Children’s Footwear, and Home Area Supervisor
Kohl’s Department Store
Cheyenne, WY
07.2011 - 11.2012
- Will provide all job duty information if requested.
Customer Service Area Supervisor
Kohl’s Department Store
Cheyenne, WY
01.2009 - 08.2011
- Will provide all job duty information if requested.
Misses, Jr’s, and Men’s Department Lead
Kohl’s Department Store
Cheyenne, WY
06.2007 - 02.2009
- Will provide all job duty information if requested.
Children and Home Area Supervisor
Ross Dress For Less
Cheyenne, WY
02.2005 - 07.2007
- Will provide all job duty information if requested.
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Education
High School Diploma - General
Lighthouse Baptist Academy
Cheyenne, WY01.1998
No Degree - Elementary Education
Oklahoma Baptist College And Institute
Oklahoma City, OKSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Mail handling
- Staff management
- Operations management
- Conflict management
- Policy and procedure modification
- Policy development
- Information protection
Accomplishments
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Consistently receive positive feedback from guests and create repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive experience for all the rest.
- Greeted customers upon entrance.
- Handled all cash, check and credit card transactions for multiple offices.
- Made and took bank deposits.
- Assisted customers over the phone regarding office services, client questions and appointments.
- Research
- Investigated and analyzed client complaints to identify and resolve issues.
- Multi-tasking
- Demonstrated proficiencies in telephone, email, fax and front-desk reception within high volume environment.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Performed administration tasks such as filing, faxing reports, photocopying, and scanning documents for interdepartmental use.
- Create more efficient ways to make office processes smoother and time saving.
Timeline
Office Manager/Administrative Manager
DAPCPA
08.2022 - Current
Administrative Assistant/Receptionist
DAPCPA
01.2020 - 08.2022
Front Manager
Frontier Access & Mobility
11.2012 - 09.2016
Children’s Footwear, and Home Area Supervisor
Kohl’s Department Store
07.2011 - 11.2012
Customer Service Area Supervisor
Kohl’s Department Store
01.2009 - 08.2011
Misses, Jr’s, and Men’s Department Lead
Kohl’s Department Store
06.2007 - 02.2009
Children and Home Area Supervisor
Ross Dress For Less
02.2005 - 07.2007
High School Diploma - General
Lighthouse Baptist Academy
No Degree - Elementary Education
Oklahoma Baptist College And Institute