Jennifer Escamilla

San Bernardino,CA

Summary

Compassionate Patient Access Manager experienced in patient advocacy, healthcare team leadership, and care coordination. Delivered high productivity and efficient task completion through effective communication, empathy, and problem-solving skills. Committed to fostering positive patient experiences and enhancing staff satisfaction.

Overview

year of post-secondary education

years of professional experience

Work History

Patient Care Manager / marketing specialist

Golden horizon senior care

Ontario, California

07.2023 - 09.2026

Coordinated patient care plans with interdisciplinary teams for optimal resident outcomes.
Oversaw daily operations of patient care services and staff scheduling to enhance service delivery.
Trained and mentored staff on best practices in senior care and compliance standards.
Managed patient care plans to ensure quality of care and compliance with regulations.
Performed daily rounds on units to assess quality of nursing practice and identify potential problems or issues needing resolution.
Utilized well-developed communication, active listening, and interpersonal talents when interacting with people on daily basis.
Established collaborative relationships with external partners such as hospitals or clinics for referral purposes.
Ensured proper documentation of medical records in accordance with HIPAA guidelines.
Assisted with meal planning to meet nutritional plans.
Monitored vital signs and medication use, documenting variances, and concerning responses.
Attended and actively participated in meetings to provide and receive information on patient progression.
Facilitated crisis intervention to protect client welfare and connect them with necessary support services. to secure client safety and facilitate access to necessary resources.
Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
Collaborated with healthcare professionals to align marketing strategies with client needs.

sales representative

Keurig Dr Pepper, Inc.

Riverside, California

09.2022 - 08.2023

Conducted product demonstrations to showcase features and benefits effectively.
Managed inventory levels to ensure product availability for clients.
Assisted in resolving customer complaints and inquiries promptly.
Analyzed market trends to identify new sales opportunities for growth.
Collaborated with marketing teams on promotional strategies and campaigns.
Answered inquiries from prospective customers regarding features of products and services offered.
Performed regular follow-ups with prospects to close deals in a timely manner.
Researched competitors' products, prices, and sales techniques.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Reset store displays for special events and seasonal merchandise changes.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.

Education

Medical Assistance - Medical Assistant

UEI College

Riverside, CA

04.2018 - 03.2019

Skills

Patient care management
Care plan coordination
Regulatory compliance
Clinical documentation
Medication reviews
Vital sign monitoring
Discharge planning
Referral management
Workflow coordination
Staff training and mentoring
Emergency readiness

Technology proficiency
Data confidentiality
Customer relationship management
Problem resolution
Client support
Time management
Active listening
Professionalism
Innovation and creativity
Registration management
Emergency readiness

Timeline