Jennifer Escobar
Pittsburgh
Summary
Compassionate Leader and Case Manager experienced in ever changing environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Maintains a positive situational leadership style. Believes in leading by example.
Overview
8
8
years of professional experience
Work History
Oncology Case Manager
RareMed Solutions
10.2023 - Current
- Conducted all tasks for the "Happy Path," guiding and completing patient journey from beginning of process to end and providing aftercare/support.
- Tasks included: Intake of new patient documents, Pt and HCP welcome calls, Needs assessments, Psychosocial support calls, SPL triage/follow up, Shipment coordination, Process improvements, System improvements, AE/PQC Reporting, PAP, QS, CI, Emergency Drug, Annual Reverification, PA follow up, etc.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated and advocated for clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided leadership, guidance and support to staff members and assisted in development and implementation of training programs.
Case Manager - Patient Access Specialist
AmerisourceBergen
10.2018 - 05.2023
- Lead a team of over 85 patient access specialists to ensure smooth and efficient operations.
- Provided training, performance guidance, and coaching, assisted with payroll, scheduling, and disciplinary action when needed.
- Ensure compliance with all relevant healthcare laws, regulations, and industry standards to uphold the highest ethical standards in patient access services.
- Top performer for duration of service with the company
- Collaborated with cross-functional teams, such as patient support programs, sales representatives, and healthcare providers, to ensure seamless patient access and implement changes to optimize overall operations.
- Implement innovative strategies to identify and resolve barriers to patient access, such as insurance coverage issues or medication affordability challenges, in collaboration with key stakeholders.
Customer Service Rep
Hilton Grand Vacations
10.2016 - 10.2018
- Provided personalized vacation recommendations based on customer preferences and interests to enhance their overall vacation experience
- Suggested and implemented improvements to customer service processes and procedures to increase efficiency and customer satisfaction.
- Ensured customer satisfaction through prompt and accurate resolution of issues.
- Developed and implemented customer retention strategies to increase customer loyalty and repeat bookings
Education
Juris Doctor -
Temple University, James E Beasley School of Law
05.2014
Bachelors degree in Sociology and English -
Jacksonville University
05.2011
Skills
- Onboarding
- Creating and Conducting Training
- Grading and Credentialing
- Timesheet and Attendance Tracking
- Providing Constructive Coaching
- Team Alignment
- Supportive Leadership
- Conflict Resolution
- Reimbursement and Appeals
- SPL Tasks
- Alternate Coverage Research Assistance
- PAE/PQC Reporting
Hobbies and Interests
- Spending time with my dog Mickey
- Traveling
- Food
Timeline
Oncology Case Manager
RareMed Solutions
10.2023 - Current
Case Manager - Patient Access Specialist
AmerisourceBergen
10.2018 - 05.2023
Customer Service Rep
Hilton Grand Vacations
10.2016 - 10.2018
Juris Doctor -
Temple University, James E Beasley School of Law
Bachelors degree in Sociology and English -
Jacksonville University
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