Jennifer Esmay
Waukee,IA
Summary
Organized and dedicated office professional with proven track record of providing exceptional customer service in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Study Hall Monitor
Timberline Middle School
08.2024 - Current
- Supervise students during assigned study hall periods.
- Maintain an accurate record of student attendance.
- Provide assistance to students who need help with their assignments.
- Acted as a positive role model for students, exemplifying the values of respect, integrity, and responsibility in daily interactions.
- Contributed to overall campus cleanliness by monitoring and reporting any maintenance concerns or vandalism incidents.
- Provided assistance during lunch periods, ensuring smooth transitions between classes while maintaining order within the cafeteria setting.
- Assisted in maintaining a positive learning environment by addressing student behavior issues promptly.
- Enhanced school safety by diligently monitoring hallways and common areas.
- Developed strong relationships with students by actively engaging in conversations and offering support when necessary.
- Documented incidents thoroughly, facilitating accurate record-keeping for administrative review and follow-up actions.
Patient Coordinator
Des Moines Eye Surgeons
11.2022 - 02.2024
- Warmly greeted all incoming patients, visitors and vendors entering office.
- Enhanced patient satisfaction by efficiently scheduling appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Performed various administrative tasks by filing, copying and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
Dental Receptionist
Children's Dental Center of Central Iowa
12.2017 - 03.2019
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated appointments for multiple providers, ensuring timely and efficient scheduling of patient visits.
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA regulations.
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Prepared and processed patient referrals and transfer requests.
Dental Receptionist
Waukee Family Dentistry
04.2014 - 06.2017
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies well stocked.
- Handled incoming calls professionally and courteously while ensuring accurate message taking for dental staff follow-up.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
Education
Dental Hygiene
DMACC
Ankeny, IA05-2001
High School Diploma -
Valley High School
West Des Moines, IA05-1991
Skills
- Excellent verbal & written communication
- Multitasking
- Record keeping
- Microsoft office
- Data entry
- Customer service
- Strong interpersonal skills
- Multi-line telephone systems
Certification
- CPR certified
Timeline
Study Hall Monitor
Timberline Middle School
08.2024 - Current
Patient Coordinator
Des Moines Eye Surgeons
11.2022 - 02.2024
Dental Receptionist
Children's Dental Center of Central Iowa
12.2017 - 03.2019
Dental Receptionist
Waukee Family Dentistry
04.2014 - 06.2017
Dental Hygiene
DMACC
High School Diploma -
Valley High School
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