- Cooking
- Maintaining Practice of Alto Saxophone
- Knitting and Crocheting
- Avid Reader
- Choral Singing
- Engaging in food photography and sharing culinary creations on social media
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Bread Making
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I participate in a variety of outdoor recreational activities
- I participate in low-impact exercises to strengthen core muscles
Jennifer Espina
Redlands,CA
Summary
Knowledgeable baker and BOH team member with strong background in baking various types of bread, pastries, and desserts. Possesses hands-on experience in maintaining ingredient quality and ensuring customer satisfaction through consistent product excellence. Demonstrated proficiency in time management and attention to detail.
Overview
4
4
years of professional experience
Work History
Froster and Cashier
Nothing Bundt Cakes
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Baker and Shift Lead
Arcade Coffee Roasters
11.2022 - 09.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Trained and supervised new employees on bakery operations and procedures.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
Barista and Juice Bar Associate
Goodwin's Organics Foods and Drinks
03.2022 - 01.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Barista and Line Cook Shift Lead
The Living Root Cellar
03.2021 - 09.2022
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Education
No Degree - English And Literature
Riverside City College
Riverside, CA12-2026
Skills
- Work Ethic and Integrity
- Team Player
- Patience and Empathy
- Active listener
- Food safety and sanitation
- Adaptive and creative
- Team Leadership
- Excellent math skills
Interests
Timeline
Froster and Cashier
Nothing Bundt Cakes
09.2024 - Current
Baker and Shift Lead
Arcade Coffee Roasters
11.2022 - 09.2024
Barista and Juice Bar Associate
Goodwin's Organics Foods and Drinks
03.2022 - 01.2023
Barista and Line Cook Shift Lead
The Living Root Cellar
03.2021 - 09.2022
No Degree - English And Literature
Riverside City College