Jennifer Estrada
Richardson,TX
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
1
1
Language
4
4
years of professional experience
Work History
Call Operator
Alianza Freight LLC
Richardson, TX
04.2022 - Current
- Managed calls, ensuring customer inquiries were addressed promptly and accurately.
- Assisted in resolving customer complaints by coordinating with various departments for timely solutions.
- Provided detailed information regarding freight services, enhancing customer understanding of shipping processes.
- Documented and tracked shipment details using company-specific logistics software to maintain operational efficiency.
- Utilized effective time management skills to maintain consistent performance during peak hours or periods of increased call volume.
- Maintained accurate records and files, ensuring easy access to information.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Task Associate
Ulta
Dallas, TX
10.2025 - 01.2026
- Assisted in inventory management, tracking stock levels and facilitating timely restocking procedures.
- Streamlined checkout processes, enhancing transaction efficiency and customer satisfaction.
- Supported customer service initiatives by addressing inquiries and resolving issues promptly.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to the trash.
- Greeted customers and directed them to requested products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Winfree Academy School
Richardson, TXSkills
- Call center applications
- Record keeping
- Computer literacy
- Typing proficiency
- Business communication
- Multitasking
- Professional communication
- Strong interpersonal skills
- Teamwork
- Records management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue.
Languages
Spanish
Native or Bilingual
Timeline
Task Associate
Ulta
10.2025 - 01.2026
Call Operator
Alianza Freight LLC
04.2022 - Current
High School Diploma -
Winfree Academy School