Jennifer Estrada
Gardner,MA
Summary
Experienced Practice Support Assistant with 7 years in enhancing patient experiences and streamlining operations. Skilled in customer engagement, data analysis, and time management, driving improved service delivery and workflow efficiencies. Committed to applying critical thinking and communication skills to implement innovative solutions in healthcare.
Overview
4
4
Languages
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Front Desk Associate
Cambridge Pediatric Dental Associates
Cambridge, MA
02.2024 - 01.2025
- Scheduled appointments and managed calendar changes
- Verified insurance coverage and patient information
- Processed check-in, check-out, and payment transactions
- Prepared patient records and visit forms
- Updated guest profiles in computer system to reflect changes made during reservation process.
- Coordinated recalls, reminders, and follow-up visits
- Responded to incoming phone calls to address customer inquiries and transferred calls to appropriate staff members for resolution.
- Processed payments and issued receipts, ensuring accurate billing and change for customers.
Teacher's Assistant
Bay Shore UPK
Bay Shore, NY
09.2021 - 01.2023
- Reinforced classroom rules and positive behavior throughout Bay Shore UPK activities.
- Communicated with lead teachers about student needs and daily classroom changes.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Led discussion sections, tutorials and laboratory sections under teacher direction.
Retail Sales Associate
TJX Companies
Bay Shore, NY
10.2020 - 09.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Assisted TJX customers with product questions and fitting room support.
- Operated cash register and processed sales using TJX point-of-sale systems.
- Replenished merchandise on sales floor following TJX visual merchandising standards.
- Maintained clean sales areas through recovery and daily store upkeep.
- Communicated with team members to complete TJX store tasks and customer service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Retail Sales Manager
Journeys Kidz
Bay Shore, NY
09.2019 - 08.2021
- Managed Journeys Kidz sales floor and supported daily store operations.
- Opened and closed store following company procedures and security checks.
- Processed sales transactions using point of sale systems.
- Resolved customer concerns with clear communication and professional service.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Increased store sales by cross-selling complementary items.
Education
Bay Shore High School
Bay Shore, NYSome College (No Degree) - Early Childhood Care And Education
Suffolk Community College
Brentwood, NY 09.2020 - 12.2022
Skills
- Customer engagement (expert)
- Communication (expert)
- Conflict management
- Critical thinking
- Data analyst (experienced)
Languages
English
Professional
Spanish
Professional
French
Limited
Portuguese
Limited
Certification
- EEC essentials professional development program.
- EEC certified strong start
Accomplishments
• Graduated on principals list.
• Top sales leader of district
• Coach kids soccer league
Affiliations
- Hobbies & Interests: Community involvement, youth soccer, entrepreneurship, and spending time with my two daughters. I enjoy staying active, taking initiative, and challenging myself to excel in everything I do.
Custom
References available upon request.
Timeline
Front Desk Associate
Cambridge Pediatric Dental Associates
02.2024 - 01.2025
Teacher's Assistant
Bay Shore UPK
09.2021 - 01.2023
Retail Sales Associate
TJX Companies
10.2020 - 09.2021
Some College (No Degree) - Early Childhood Care And Education
Suffolk Community College
09.2020 - 12.2022
Retail Sales Manager
Journeys Kidz
09.2019 - 08.2021
Bay Shore High School