Jennifer E. Strawhecker
La Vista,NE
Summary
About Me: I have excellent interpersonal and communication skills to collaborate effectively with clients and team members. I have a vast knowledge and skill set related to my nursing experience and care for patients. I am very accountable, flexible and adapt to changes and deadlines. In my previous supervisor/ lead roles of over 7.5 years my employees seek me out for help with patient care issues, educational and also computer charting issues. I have great time management skills. I have leadership abilities while being able to instruct and collaborate with others, especially physicians. I am always learning new skills and paying close attention to detail. I am an enthusiastic contributor, organized, and thorough in everything I do. I have exceptional critical thinking skills especially regarding surgical procedures which allow me to provide the best patient care. I was previously a super User for Epic when launching at Nebraska Medicine. I have been nominated for 4 daisy awards (nurse nominated awards by patients) while at Nebraska Medicine. I was employee of the Month in January 2021 after working in a Neurosurgery Clinic for less than 4 months. I am a Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. I am humble, driven and positive, I am a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
19
19
years of professional experience
1
1
Certification
Work History
RN Clinic Supervisor- Neurosurgery Clinic Full-Time
Catholic Health Initiatives- Creighton University Medical Center (Bergan Mercy)
Omaha, NE
10.2023 - Current
- Assist the Clinic Administrator with general supervision, direction, and support of the daily operations of the clinic in accordance with established policies, procedures and standards. In the absence of the manger, I have oversight of clinic operations
- Assign day to day work activities, direct the functional and technical job performance of team members.
- Allocate and direct staffing needs to meet patient, unit, and department needs and collaborate with others to ensure overall staffing needs are met.
- Manage performance including: setting goals, clarifying job expectations, monitoring performance progress, providing feedback, recognizing and developing skills. Addressing performance issues related to work and our commitments using corrective action.
- Works with individual clinic management and medical staff, to evaluate, monitor and enforce clinic specific protocols, procedures and objectives; maintains compliance with federal/state regulations and standards.
- Ensures charging/reimbursement changes are integrated into every level of clinic operations by coordinating with the clinic team.
- Serves as the point of contact for patient and external customer complaints. Investigates and reconciles complaints relating to practice operations.
- Monitors the payroll system to help control employee time management.
- Monitors utilization of staff and supplies in assigned areas, and recommends appropriate adjustments to stay within budget guidelines while constantly improving the quality of health care.
- Monitors compliance with policies, implements plans and recommends revisions as needed.
- Monitors and maintains licensure certification requirements for assigned staff.
Clinic Registered Nurse- Neurosurgery Clinic Full-Time
Catholic Health Initiatives- Creighton University Medical Center (Bergan Mercy)
Omaha, NE
09.2021 - 10.2023
- Kept the clinical team efficient by handling telephone triage and assisting with smooth patient flow.
- Documented patient assessments, test results and treatments in Epic.
- Organized clinic files and patient charts for optimal efficiency.
- Delivered direct patient care, changed dressings and administered medications.
- Assisted clinicians with procedures
- Advised patients about conditions, treatments and at-home care for acute conditions.
- Handled clinic schedules, including working with patients with emergent needs via available walk-in slots.
- Prepared patients for appointments, completing intake processes and giving instructions.
- Maximized unit efficiency, keeping supplies and records well-organized for expected needs.
- Achieved optimal patient outcomes by carefully monitoring conditions and delivering comprehensive support.
- Worked with an interdisciplinary team to organize and implement patient care plans.
- Scheduling surgeries while providing education to patients regarding preoperative and post care.
- Provide care management and assistance for patients including insurance prior authorization for tests, procedures and surgeries.
Staff Nurse Lead- Full Time
Nebraska Medicine
Bellevue, NE
04.2016 - 09.2020
- Lead Nurse in Preop/PACU for procedure services, run the day to day schedule while overseeing the department and assisting with patient care.
- Collaborate with numerous departments in the hospital including the Operating Room, Cardiac Cath Lab, Interventional Radiology, Gastrointestinal Lab, Intensive Care Unit, Inpatient Care Unit and Administration.
- Attend a hospital wide safety bed meeting twice a day.
- Currently, previously in charge of creating day to day scheduling and call scheduling for my department.
- Started at Nebraska Medicine Bellevue when it opened in 2010. As a new hospital, I helped implement and create policies and procedures. Constructed employee schedules and call schedules.
- Delivered compassionate care by building relationships with patients, families, and colleagues.
- Utilized research and evidence-based practices to support improvement in clinical care.
- Implemented care plans according to patient needs and priorities.
- Promoted accuracy and quality of care by documenting records in EPIC EMR system.
- Participated in life-saving measures, including defibrillation and cardiopulmonary resuscitation.
- Coordinated continuum of care across the hospital system
- I have assisted with pre-surgical screening at Nebraska Medicine Bellevue and was previously lead of the department before it moved in 2020.
Staff Nurse Preop/PACU- Full-Time
Nebraska Medicine
Bellevue, NE
04.2010 - 05.2016
Staff Nurse- Full Time
Nebraska Medicine
Omaha, NE
06.2007 - 04.2010
- Staff Nurse Cardiac Progressive Care Unit
Education
Bachelor of Science - Nursing
Clarkson College
Omaha, NE04-2007
Bachelor of Science - Basic Core Pre-Nursing Courses
University of Nebraska at Omaha
Omaha, NE03-2005
Skills
- Leadership
- Time Management
- Accountable
- Accountability
- Professional
- Critical thinking
- Self-directed
- Creative thinking
- Strong attention to detail
- Computer skills
- Task prioritization
- Customer Service
- Collaboration
- Problem solver
Accomplishments
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Surgical Preparation - Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
- Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Documentation - Ensured charting accuracy through precise documentation.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Supervision - Headed onboarding process for new nursing staff.
Certification
- License: RN June 2007 (Issued by The State of Nebraska, Expires October 2026)
- Certifications: Advanced Cardiac Life Support (Issued June, 2024, Expires June 2026)
- Basic Life Support (Issued January, 2026, Expires January, 2028)
Languages
English
Timeline
RN Clinic Supervisor- Neurosurgery Clinic Full-Time
Catholic Health Initiatives- Creighton University Medical Center (Bergan Mercy)
10.2023 - Current
Clinic Registered Nurse- Neurosurgery Clinic Full-Time
Catholic Health Initiatives- Creighton University Medical Center (Bergan Mercy)
09.2021 - 10.2023
Staff Nurse Lead- Full Time
Nebraska Medicine
04.2016 - 09.2020
Staff Nurse Preop/PACU- Full-Time
Nebraska Medicine
04.2010 - 05.2016
Staff Nurse- Full Time
Nebraska Medicine
06.2007 - 04.2010
Bachelor of Science - Basic Core Pre-Nursing Courses
University of Nebraska at Omaha
Bachelor of Science - Nursing
Clarkson College