Jennifer Eyster
Elmira,NY
Summary
Results-oriented Quality Engineer seeking a position that will take full advantage of the skills and knowledge gained in my career as a senior full stack quality analyst to make significant contributions to the processes used to release the products developed and the overall success of the clients and company.
Overview
33
33
years of professional experience
Work History
Quality Engineer
Instacart
09.2022 - Current
- Full stack tester: system integration, front end, and back end testing.
- Worked closely with developers to maintain continuity across new features in development.
- Spearheaded the initiative of updating regression testing for both major applications.
- Used Jira to document software bugs found on test environments and in production.
- Reduced production defects by designing and executing comprehensive quality control processes in Confluence.
- Cultivated a relationship with contracted testers to develop a collaborative partnership.
- Trained and mentored junior quality engineers, providing guidance and direction.
- Streamlined internal communication, fostering cross-functional collaboration between development, product, and quality engineering teams.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Monitored and evaluated quality engineering performance to recommend improvements.
- Escalated concerns about project and process quality, and recommended corrective action.
- Recommended revisions to operational and management policies and procedures.
Software Quality Analyst
Rosie Applications, Inc.
01.2021 - 09.2022
- Full stack tester: system integration, front-end, and back end testing.
- Responsible for a substantial amount of the Web Accessibility Content Guidelines (WCAG) Level A and Level AA compliance testing for the customer facing web application.
- Documented test results found on test environments and in production meticulously for accurate tracking of issues, facilitating efficient communication between QA and development teams.
- Reduced production defects by designing and executing comprehensive quality control processes in Confluence.
- Established a rapport with less experienced testers both as a peer and as an experienced tester so they felt comfortable coming to me for assistance or advice.
- Worked closely with developers to maintain continuity across new features in development
- Streamlined internal communication, fostering cross-functional collaboration between development, product, and quality engineering teams to ensure seamless integration of new features and functionalities.
- Facilitated seamless integration of third-party APIs and services through meticulous validation of data flow, error handling, and compatibility.
- Assisted in release planning activities to align QA efforts with project timelines while minimizing risks associated with tight deadlines or resource constraints.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Optimized test coverage by strategically prioritizing high-risk areas based on past defect patterns, industry trends, and customer feedback.
- Enabled swift issue resolutions of hotfixes through effective collaboration with developers using bug-tracking tools like JIRA or Bugzilla.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Documented testing procedures for developers and future testing use.
- Completed in-depth usability testing on Mac , Android and iOS mobile devices.
Quality Assurance Specialist
Salient
08.2016 - 01.2021
- As the most experienced tester on the test team, advised junior testers on company preferred test practices
- Prepared and executed functional test scripts and regression testing from stories and defects
- Documented software defects involving program functionality, output, and content
- Logged test results and bug reports, logged defects, and kept track of all issue statuses in Jira
- Wrote automated regression tests from defects
- Used Jenkins to run automated regression tests and troubleshoot automated tests during development
- Created documentation for common practices in Confluence
- Used Agile methodology to provide daily status reports during stand up meetings and participate in two-week Sprints and Sprint retrospectives
Senior Software Test Analyst
Wyle
01.2004 - 06.2014
- As a government representative: Received requirements from the government program office, worked with the customer to create and write test procedures based on these requirements
- Executed the test procedures to ensure the product met or exceeded government required specifications as described in the statement of work
- Attended program management meetings on behalf of the government to ensure their requirements were being met by the development and design teams
- Attended version kickoff meetings and ensured the customer's requirements were completely satisfied
- Responsible for documentation and configuration control of testing policies, procedures, and project artifacts used during testing cycles
- Gathered test metrics and used them in the planning process to ensure adequate time was allotted for test cycles
- Wrote presentations for and led meetings to apprise the government representatives of the team's test plans
- As a tester: As the senior software analyst for the program, trained junior analysts
- As the only full stack tester, worked on both the functional and certification test teams
- Collaborated with the certification test team on behalf of the functional test team to create, maintain, and run test matrices to ensure maximum code coverage
- Provided input to the design team to make sure that all feature options/variations were addressed to mitigate rework
- Executed new software requirements that were developed for the project and executed regression testing on unchanged items to ensure new code did not affect unchanged product areas and features
- Oversaw the automation and maintenance of existing manual tests to use as regression, reducing test time by about 75% and added automated tests as functionality was added to the product
- Reviewed manual and automated test cases of junior team members to ensure coverage was robust but not overlapping
- Maintained configuration control for test procedures
- When the software code or requirements changed, revised the test procedures, if applicable, or worked with the customer to create new tests
- Attended risk assessment meetings and gave input on behalf of the test team
- Performed quality control for test procedures
- Researched industry standards, attended software seminars, and attended/performed training in order to assist management with developing improved manual and automation test procedures
- Led meetings with the test team to devise test plans
- Submitted and tracked defects
- Responsible for validating and verifying each corrected test defect and reporting the results to the customer
Leading Petty Officer/Transmitter Site Supervisor
United States Navy
07.1991 - 05.2001
- Proudly served in the military and received an Honorable Discharge
- Received the Armed Forces Expeditionary Medal for being stationed overseas during a military conflict
- Navy Achievement Medal for outstanding support of the Admiral's Staff in Manama, Bahrain
- Good Conduct Medals for exemplary conduct while performing my duties in the United States Navy
- Letters of Commendation and Appreciation for outstanding support of Naval Commands and Customers
Education
Associate's Degree - General Studies
College Of Southern Maryland
Leonardtown, MD01.2006
Electronics Technician Phase I And Phase II A-School -
US Navy Bases
Orlando, FL01.1992
High School Diploma -
Klein Oak High School
Spring, TX01.1991
Skills
Team Leadership
- Team Collaboration
- Relationship Building
- Multi-Project Management
- Root Cause Analysis
- Risk Management
- Critical Thinking
- Continuous Improvement
- Change Management
- Decision-Making
- Quality Process Management
- Analytical Thinking
- Work Planning and Prioritization
- Data Analysis
- Software Quality Assurance
- Quality Metrics Monitoring
- Technical Writing
- SOP Development
Militaryexperience
United States Navy, 07/1991, 05/2001, Leading Petty Officer/Transmitter Site Supervisor, Proudly served in the military and received an Honorable Discharge, Received the Armed Forces Expeditionary Medal for being stationed overseas during a military conflict, Navy Achievement Medal for outstanding support of the Admiral's Staff in Manama, Bahrain, Good Conduct Medals for exemplary conduct while performing my duties in the United States Navy, Letters of Commendation and Appreciation for outstanding support of Naval Commands and Customers
Military Experience
...
Timeline
Quality Engineer
Instacart
09.2022 - Current
Software Quality Analyst
Rosie Applications, Inc.
01.2021 - 09.2022
Quality Assurance Specialist
Salient
08.2016 - 01.2021
Senior Software Test Analyst
Wyle
01.2004 - 06.2014
Leading Petty Officer/Transmitter Site Supervisor
United States Navy
07.1991 - 05.2001
Electronics Technician Phase I And Phase II A-School -
US Navy Bases
High School Diploma -
Klein Oak High School
Associate's Degree - General Studies
College Of Southern Maryland