Jennifer Federico
El Paso,
Summary
I am an experienced mental health specialist focused on providing urgent screening assessments and crisis intervention for children and youth dealing with behavioral or emotional challenges. I excel in using trauma-informed strategies to effectively de-escalate psychiatric situations, offering ongoing support to both children and families for up to 90 days following a crisis. With a proven track record in leading academic programs for children, I maintain open communication with kids, their parents, and staff members. I hold a Bachelor of Science in Psychology with a minor in Criminal Justice, and I’m proud to be recognized by the Psi Chi and Alpha Phi Sigma Honor Societies. I am also a passionate advocate for mental health awareness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Youth Crisis Outreach Team Specialist
Emergence Health Network
07.2024 - Current
- Provides on-site and off-site emergent/urgent screening assessments with rapid crisis intervention and crisis management to children and youth experiencing behavioral or emotional crisis with potential life-threatening behavior/acute psychiatric crisis.
- Provide trauma-informed interventions and strategies to de-escalate children and youth in psychiatric crisis.
- Offer ongoing mental health support to children and families for up to 90 days, with a minimum of 4 weeks, after a crisis occurs.
Lead Academic Instructor
Denton ISD, Extended School Day
08.2022 - 05.2024
- Supervised and coordinated a team of instructors, ensuring consistent delivery of educational programs for students Pre K-5th grade.
- Monitor individual and/or groups of students in a variety of settings.
- Communicated regularly with parents, school staff, and program coordinators to provide updates and address concerns.
Guest Service Representative
Radisson Hotel El Paso Airport
03.2022 - 08.2022
- Assist guests with check-in & check-out processes.
- Accommodate guests in an attentive, courteous, and friendly manner during their stay.
- Operate phone systems in, at times, a fast-paced environment.
Education
Bachelor of Science - Psychology, Criminal Justice
University of North Texas
Denton, TX05.2024
Associates of Arts - Psychology
El Paso Community College
El Paso, TX05.2022
Skills
- Trained in Person-Centered Recovery Planning (PCRP)
- Team Leadership & Motivation
- Workflow & Process Optimization
- Collaborative Teamwork & Cross-Functional Coordination
- Multitasking & Task Prioritization
- Dependable & Goal-Oriented
- Active Listening & Clear Communication
- Adaptability in Dynamic Environments
- Responsive to Evolving Demands
- Flexible Scheduling & Availability
Certification
- CPR/AED Certification
- Qualified Mental Health Professional - Crisis Specialist
Awards and Acknowledgements
Certificate of Recognition, Denton ISD Extended School Day
- Issued by Dr. Leali Guajardo, Director of District & Student Support Service
Timeline
Youth Crisis Outreach Team Specialist
Emergence Health Network
07.2024 - Current
Lead Academic Instructor
Denton ISD, Extended School Day
08.2022 - 05.2024
Guest Service Representative
Radisson Hotel El Paso Airport
03.2022 - 08.2022
Bachelor of Science - Psychology, Criminal Justice
University of North Texas
Associates of Arts - Psychology
El Paso Community College
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