Marie D. Leopold
El Paso,TX
Summary
A psychology graduate with hands-on experience as a case manager, skilled in coordinating care and supporting individuals through complex challenges. Eager to apply knowledge of behavioral health and client advocacy in a mental health clinic setting while continuing to grow professionally.
Overview
10
10
years of professional experience
Work History
Youth Crisis Outreach Team Specialist
Emergence Health Network
07.2024 - Current
- Provides crisis lethality risk assessment, individualized skills training, symptom management strategies, crisis intervention, and rehabilitation programs.
- Delivers structured case management services for a 90-day period, focusing on on-going treatment and stabilization of youth after experiencing a crisis.
- Performed Child and Adolescent Needs and Strengths (CANS) assessments to evaluate individual client needs and strengths, using the results to design personalized treatment plans that promote effective care and long-term stabilization for youth.
Sales Associate
Victoria's Secret
09.2021 - 10.2023
- Maintained a clean and organized inventory and organized an ever-changing exhibition of seasonal clothing and accessories.
- Anticipated customer needs and provided them with high-quality service while upholding brands' standards and value to ensure customer satisfaction.
- Meticulously handled POS transactions included credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
- Actively stay informed about latest sales offering and loyalty programs.
Sales Associate
Metro by T-Mobile
03.2019 - 09.2020
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both co-workers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Mentored new employees on customer service, money handling, and organizing strategies to maximize performance, productivity, and team success.
Cashier
Subway
12.2017 - 09.2018
- Assisted with purchases, locating items and signing up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Teacher assistant
Room to Bloom
06.2016 - 08.2016
- Created a safe childcare environment for up to 10 children ranging from 1 to 4 years old, collaborating with 5 other caregivers.
- Clear communication and coordination with parents to understand the specific needs and desires of each child.
Education
Bachelors of Science - Psychology
FLORIDA AGRICULTURAL AND MECHANICAL UNIVERSITY
Tallahassee, FLAssociate of Arts - Psychology
MIAMI DADE COLLEGE
Miami, FLMaster of Science - General Psychology
NOVA SOUTHEASTERN UNIVERSITY
Davie, FL06.2026
Skills
- Proficient in MS Office (Word, Excel, PowerPoint) Outlook
- Merchandising knowledge
- Experience with individuals with mental health conditions
- Applied behavior analysis
- Trained in Person Centered recovery plan
- Critical thinking, Writing reports
- Crisis intervention,
- Case management,
- Leadership, Data entry
- Workflow optimization
- Team motivation
- Fluent in Haitian Creole, English and Expert in French
Timeline
Youth Crisis Outreach Team Specialist
Emergence Health Network
07.2024 - Current
Sales Associate
Victoria's Secret
09.2021 - 10.2023
Sales Associate
Metro by T-Mobile
03.2019 - 09.2020
Cashier
Subway
12.2017 - 09.2018
Teacher assistant
Room to Bloom
06.2016 - 08.2016
Associate of Arts - Psychology
MIAMI DADE COLLEGE
Bachelors of Science - Psychology
FLORIDA AGRICULTURAL AND MECHANICAL UNIVERSITY
Master of Science - General Psychology
NOVA SOUTHEASTERN UNIVERSITY