Jennifer Felix
Brooklyn,NY
Summary
To obtain a meaningful and challenging position that enables myself to apply expertise in fire life safety, while becoming an asset to a company. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Chief of Staff
Rael Fire Protection
09.2022 - Current
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Implemented project management techniques to overcome obstacles and increase team productivity
- Improved office operations by automating client correspondence, record tracking and data communications
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
National Billing Manager
Academy Fire Life Safety, LLC
11.2015 - 08.2022
- Upload invoices to various client portals and met invoicing SLA
- Ensured uploads were priced according to contracted agreements
- Reviewed work order margins, vendor paperwork & billing registers
- Performed monthly, quarterly and annual billing audits
- Managed team of 10 members in NY and CA offices
- Created new processes to ensure monthly billing efficiency
- Achieved monthly, quarterly and annual billing budget goals
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Proven ability to learn quickly and adapt to new situations
- Worked within team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Skilled at working independently and collaboratively in a team environment
Billing Specialist
Goodman Extinguishers
01.2013 - 06.2015
- Collected payments, created invoices, managed paperwork
- Managed front office and addressed any client inquiries
- Scheduled Technicians and managed their payroll
- Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues
Education
A.S - Liberal Arts
Borough of Manhattan Community College
Skills
- Fire Protection Systems
- Microsoft Suite
- Team Management
- Budgeting (Annually & Monthly)
- Customer Service
- CRM Ticketing System
- Service Channel
- Verisae Web Portal
- Fexa Web Portal
- Active Listening
- Flexible and Adaptable
Timeline
Chief of Staff
Rael Fire Protection
09.2022 - Current
National Billing Manager
Academy Fire Life Safety, LLC
11.2015 - 08.2022
Billing Specialist
Goodman Extinguishers
01.2013 - 06.2015
A.S - Liberal Arts
Borough of Manhattan Community College
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