Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Personal Information
Technical Tools
Languages
Timeline
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Jennifer Fernandes

Sharjah

Summary

Dynamic Office Manager with proven expertise at Lankafoods.ae in shipping logistics and vendor negotiation. Enhanced service ratings by 20% through effective conflict resolution and customer service strategies. Skilled in budget preparation and CRM management, driving operational efficiency and fostering strong interdepartmental relationships. Committed to delivering exceptional results in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Office Manager & Shipping Coordinator

Lankafoods.ae
Sharjah
01.2022 - Current
  • Oversaw full administrative operations for a Dubai-based FMCG trading company, ensuring office compliance and interdepartmental efficiency.
  • Coordinated all aspects of local and international shipping logistics, including customs documentation, clearance procedures, and inventory flow.
  • Supervised warehouse operations and ensured timely dispatch and stock reconciliation of perishable and non-perishable goods.
  • Developed and maintained standard operating procedures (SOPs) for order processing and logistics coordination.
  • Created and monitored delivery schedules in collaboration with third-party logistics partners and internal teams.
  • Handled procurement of office and promotional materials, negotiated vendor terms, and ensured timely replenishment of consumables.
  • Maintained and updated CRM systems with customer feedback, purchase history, and invoice records.
  • Liaised with marketing teams to coordinate company presence at food expos, retail campaigns, and community events.
  • Addressed and resolved escalated customer complaints and delivery issues, improving service rating by 20%.
  • Monitored petty cash, prepared office budgets, and assisted accounts in invoice reconciliation and report generation.
  • Provided administrative support to management team including preparing reports and presentations.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Ensured compliance with applicable laws regarding employment practices.
  • Provided training to new hires on office policies and procedures.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Assisted in developing budgets for departmental expenses.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Monitored inventory levels and placed orders when needed.
  • Maintained filing system for records, correspondence and other documents.
  • Organized company events including holiday parties, team building activities .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Developed effective communication strategies between departments within the organization.
  • Developed and implemented office policies and procedures.
  • Maintained confidential records relating to personnel matters.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Supervised staff members, organized schedules and delegated tasks.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Reviewed files and records to obtain information and respond to requests.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Front Office Manager

Lakmé Academy
Mumbai
01.2019 - 01.2022
  • Operated front desk services, greeting and assisting students, staff, and walk-in clients professionally.
  • Responded to phone and online inquiries regarding beauty courses, certifications, and promotions.
  • Maintained daily administrative records, including class schedules, fee receipts, and attendance logs.
  • Managed procurement and inventory tracking of cosmetic products and training materials.
  • Promoted academy courses on digital platforms, generating increased enrollments during seasonal campaigns.
  • Supported event organization, including beauty pageants, training workshops, and product demos.
  • Coordinated with head office for certification dispatch, course material updates, and schedule revisions.
  • Delivered monthly reports to management on student engagement, leads converted, and promotional effectiveness.
  • Facilitated scheduling of staff meetings, guest lectures, and product launch sessions.
  • Attended industry seminars and internal training on Lakmé's professional product range.
  • Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Resolved conflicts between customers or staff members professionally.
  • Ensured compliance with safety regulations and company policies.
  • Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
  • Performed administrative duties such as filing documents, answering phones.
  • Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.

Senior Sales Coordinator (Real Estate – Freehold Projects)

AMG Holdings
Dubai
01.2009 - 01.2015
  • Managed investor portfolios and guided international clients through Dubai's freehold real estate investment process.
  • Supported real estate brokers in managing inquiries, legal documentation, and scheduling of property site visits.
  • Prepared and reviewed purchase agreements, payment plans, and investment proposals.
  • Coordinated with marketing teams to plan and execute international roadshows and local real estate expos.
  • Maintained active liaison with developers, mortgage consultants, and property valuation agents.
  • Provided clients with RERA-compliant advisory and managed documentation timelines.
  • Analyzed and tracked market trends to prepare investment opportunity reports for prospective clients.
  • Assisted in launching newly released projects by handling reservation blocks and sales allocations.
  • Oversaw follow-ups on delayed payments and renewals with existing investor base.
  • Trained junior sales coordinators on CRM systems, documentation processes, and real estate compliance standards.
  • Researched potential clients, identified target markets and developed new business opportunities.
  • Conducted market research studies to gain insights into competitor activities in order to develop competitive strategies.
  • Provided training and guidance to junior sales staff on customer service practices and procedures.
  • Maintained a database of current contacts, prospects and leads for future follow-up purposes.
  • Created marketing materials such as brochures, flyers, emails. for promotional activities.
  • Implemented innovative selling techniques designed to increase efficiency in the sales process.
  • Monitored competitors' pricing structures and sale trends in order to adjust own offerings accordingly.
  • Developed and implemented sales strategies to meet company objectives.
  • Ensured compliance with all applicable laws related to sales operations within the organization.
  • Prepared weekly sales reports, providing detailed analysis of sales performance against targets.
  • Collaborated with marketing team members on various projects such as advertising campaigns or website design initiatives.
  • Updated management on changes in market conditions that may affect overall sales goals.
  • Participated in trade shows and industry events to promote company's products and services.
  • Developed relationships with key stakeholders including customers, suppliers and partners.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Utilized social media platforms to engage with customers and promote products.
  • Identified new markets for penetration by carefully researching potential customers' buying habits.
  • Conducted market research and reported on competitors.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Senior Property Consultant

Prudential Property LLC
Dubai
01.2002 - 01.2009
  • Executed sales and leasing transactions for high-value commercial, residential, and retail real estate properties.
  • Consulted with buyers and sellers to determine financial capabilities and provide property investment advice.
  • Coordinated viewings, inspections, and document handovers between landlords and clients.
  • Drafted tenancy contracts, purchase agreements, and RERA-standard property documentation.
  • Built a large client base through referrals, repeat business, and targeted advertising.
  • Maintained up-to-date listings on MLS and real estate portals, ensuring accurate information and visibility.
  • Represented company at regional real estate events and investment roadshows.
  • Delivered competitive market analysis reports to advise clients on property values and ROI potential.
  • Conducted due diligence and title verification to ensure smooth ownership transfers.
  • Supported management in defining quarterly property sales targets and reviewing consultant performance.
  • Ensured compliance with all applicable legal regulations related to property management activities.
  • Researched zoning laws, building codes, environmental regulations. that may impact the value of a given asset or transaction.
  • Prepared detailed reports on property values using comparative sales data from similar properties in the area.
  • Coordinated repairs, maintenance services, inspections. for properties managed by the company.
  • Analyzed financial statements such as income statements and balance sheets prior to recommending investments in real estate assets.
  • Organized open houses, viewings, and other events to showcase properties.
  • Negotiated contracts with clients, landlords, tenants, and vendors.
  • Generated leads through cold-calling prospective buyers and sellers.
  • Evaluated incoming offers from buyers or renters against established criteria before presenting them to owners and landlords.
  • Attended networking events to promote company services and build relationships with potential customers.
  • Provided advice on the best way to present a property for sale or rent.
  • Monitored changes in local real estate markets to better inform clients about pricing trends and other developments.
  • Advised clients on their rights and obligations regarding rental agreements and leases.
  • Maintained accurate records of client transactions and property information.
  • Provided guidance on how best to stage a home before listing it for sale or renting it out.
  • Recommended improvements that can increase the aesthetic appeal of a given property asset.
  • Helped investors and direct buyers make appropriate decisions based on relevant information.
  • Steered real estate negotiations to serve client interests and achieve favorable terms.
  • Conferred closely with clients to understand needs and financial means related to planned property purchases.

Education

Diploma in Hairdressing & Cosmetology -

Lakmé Academy
03-2019

High School Diploma -

Savoy Academy
03-2005

Bachelor of Arts - Arts

Mumbai University
02-2004

Skills

  • Office administration and team coordination
  • Shipping logistics and vendor negotiation
  • CRM management and sales documentation
  • Budget preparation and financial reporting
  • Event planning and trade show management
  • Data analysis and inventory supervision
  • Real estate client servicing
  • Contract drafting and legal coordination
  • Vendor management and procurement
  • Customer service and escalation handling
  • Social media marketing strategies
  • Employee training and development
  • Database administration and payroll management
  • Scheduling and calendar oversight
  • Administrative support and compliance monitoring
  • Conflict resolution and relationship building

Languages

  • English
  • Hindi

References

Available upon request

Personal Information

  • Nationality: Indian
  • Visa Status: Husband's Visa

Technical Tools

  • MS Office (Excel, Word, Outlook, PowerPoint)
  • CRM Platforms (Zoho, Salesforce – Basic)
  • WhatsApp Business, Facebook Ads, Instagram Promotions
  • Tally ERP (Basic Exposure)

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Office Manager & Shipping Coordinator

Lankafoods.ae
01.2022 - Current

Front Office Manager

Lakmé Academy
01.2019 - 01.2022

Senior Sales Coordinator (Real Estate – Freehold Projects)

AMG Holdings
01.2009 - 01.2015

Senior Property Consultant

Prudential Property LLC
01.2002 - 01.2009

Diploma in Hairdressing & Cosmetology -

Lakmé Academy

High School Diploma -

Savoy Academy

Bachelor of Arts - Arts

Mumbai University

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