Operations Assistant And Billing Clerk
Scaff-Tech, Inc
05.2023 - 07.2023
Hi, I’m
Jennifer Fiddyment
Hollywood,FL
“If you fail to plan, you are planning to fail!”
Benjamin Franklin
Summary
Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. Detail-oriented professional with experience in developing financial models and reports. Offers great budgeting, forecasting and cost analysis skills.
Work History
Signed In Ink, LLC
Business Owner/Operator
06.2022 - Current
Job overview
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Met with clients in all type of environments to witness signings-mornings, afternoons, or nights.
- Assisted clients with Notary needs efficiently, professionally, and timely.
- Traveled to clientele covering Broward, Miami, and Palm beach.
- Productive marketing on social media such as Facebook, Instagram, Yelp, and Google, which increased my clientele by 20%.
- Certified Notary Public, Signing Agent, and Remote Online Notary-E & O Insured.
- Put together realistic budgets based upon costs and fees for successfully operating business
Scaff-Tech, Inc
Operations Assistant And Billing Clerk
05.2023 - 07.2023
Job overview
- Verified accuracy of billing data and corrected discrepancies.
- Managed invoicing and payment processing operations.
- Created improved filing system to maintain secure client data.
- Generated monthly billing and posting reports for management review.
- Responded to customer concerns and questions on daily basis.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Processed customer invoices, credit memos and payments within established timelines.
- Entered and maintained billing information in company internal databases for accessibility.
Scaff-Tech, Inc
Accounts Receivable Specialist
06.2018 - 02.2020
Job overview
- Reviewed over 200 accounts on a monthly basis, to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Tracked contracts, proposals and waivers to keep billing accurate and current.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments
Downtown Towing
Management/Book Keeper
08.2016 - 01.2018
Job overview
- Management of growing Penske Rentals/Customer service at Downtown Towing.
- Book Keeper for Downtown Towing AP/AR.
- Answered numerous calls per day by addressing customer inquiries, solving problems, while maintaining a professional attitude.
- Earned Supervisor trust by serving as key holder, responsibly opening and closing business.
- Handled daily heavy flow of paperwork and cooperated with accounting department on invoicing, filing, and receiving payments.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Established QuickBooks accounting system to reflect accurate financial records
- Completed payroll for employees and maintained detailed records of procedures
- Reduced financial discrepancies through transaction monitoring and management
- Supported management by processing invoices and documents with consistent on-time delivery
A441 Towing
Dispatcher / Customer Service
01.2016 - 08.2016
Job overview
- Achieved Best Customer Service Award in 2016, for professionalism, multitasking, and working well under pressure in fast paced environment.
- Dispatched and answered average of 200 plus calls per day by addressing motor clubs, customers, and other insurance companies/businesses with fast paced problem solving skills.
- Maintained filing and data entry on daily basis.
- Processed checks, approved invoices, and provided back-up support to AR/AP.
- Trained 10 employee's monthly.
Barry Hess Gas Station
Cashier / Customer Service
02.2013 - 12.2015
Job overview
- Greeted customers, advised on product selection, accepted payment, balanced cash drawers, and maintained sales records.
- Assisted with processing checks, approved and coded invoices, reconciled daily ledgers, researched billing and misapplied payments.
- Successfully acquired an average of 50 new customers per month, generating large growth in revenue.
- Provided elevated customer experience to generate a loyal clientele.
Omni Development Services, Inc
Customer Service / Office Manager
05.2012 - 01.2013
Job overview
- Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
- Avoided construction delays by efficiently following through with all site inspections in timely manner.
- Oversaw and received blueprints and made sure deadlines were met in timely manner.
- Maintained all contracts, proposals, legal description and drawings for ongoing real-estate projects.
- Assisted/trained office staff with professionalism.
South Florida Wildlife Center
Medical Records Assistant / Admissions
02.2010 - 05.2012
Job overview
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Prepared patient charts accurately and neatly for clinic.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Maintained strict patient and physician confidentiality.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
Education
Broward College - A. Hugh Adams Central Campus, Davie, FL
Some College (No Degree)
Skills
- Excellent customer relations
- Notary Public, RON, Signing Agent
- Business Planning and Strategy
- Personnel Management
- Creative problem solver
- Word, Excel, Power Point, QuickBooks, Microsoft, Quantify
- Marketing Skills-Canva, Facebook, Instagram, Yelp, Google, Zazzle
- Computer and Internet savvy
- Strong client relations
- Team player
- Punctual and reliable
- Great written and verbal skills
- Multi-tasking ability
- Operations Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Owner/Operator
Signed In Ink, LLC
06.2022 - Current
Accounts Receivable Specialist
Scaff-Tech, Inc
06.2018 - 02.2020
Management/Book Keeper
Downtown Towing
08.2016 - 01.2018
Dispatcher / Customer Service
A441 Towing
01.2016 - 08.2016
Cashier / Customer Service
Barry Hess Gas Station
02.2013 - 12.2015
Customer Service / Office Manager
Omni Development Services, Inc
05.2012 - 01.2013
Medical Records Assistant / Admissions
South Florida Wildlife Center
02.2010 - 05.2012
Broward College - A. Hugh Adams Central Campus
Some College (No Degree)
Overview
14
years of professional experience
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