Jennifer Filmon
Brandon,MS
Summary
Highly-motivated Facility Administrator with desire to take on new challenges. Strong work ethic, adaptability and exceptional communication skills. Devoted to giving every patient a memorable experience while ensuring a positive work climate for staff. Looking to relocate to Florida where I plan to continue to learn and grow in the healthcare field.
Overview
5
5
years of professional experience
Work History
Facility Administrator
Fresenius Medical Care
Jackson, MS
03.2022 - Current
- Provided guidance, coaching, and feedback to team members to ensure patient care standards were met.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
- Communicated with patients with compassion while keeping medical information private.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Maintained effective communication with patients regarding their treatments.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Ensured compliance with company policies and regulations.
- Recruited, hired and trained new medical and facility staff.
- Created and maintained a positive work environment for employees.
Administrative Assistant
Fresenius Medical Care
Jackson, MS
07.2020 - 03.2022
- Worked closely with the clinic manager and staff to ensure quality care goals were met aligning with company policies and procedures.
- Coordinated all aspects of patient care from admission through discharge of the patient.
- Provided administrative support to physicians, nurses and other medical staff.
- Organized patient records and files in accordance with HIPAA regulations.
- Coordinated with medical staff to ensure accurate scheduling of patient treatments.
- Adjusted staff assignments and schedules to keep pace with the continued clinic growth utilizing Schedulewise.
Clinical Secretary
SchedulewiseFresenius Medical Care
Acworth, GA
07.2019 - 07.2020
- Provided administrative support to physicians, nurses and other medical staff.
- Supported clinic manager with patient and staff scheduling to ensure a smooth clinic flow.
- Prepared labs and ensured redraws were done in a timely manner directly impacting the quality of patient care.
- Organized patient records and files in accordance with HIPAA regulations.
- Worked with the kidney care advocate to educated patients on treatment choices and make referrals to the home therapies department.
- Managed access plans, to include patient and family education.
- Assisted the Home Therapies department in coordinating training
schedules and patient education.
Education
Some College (No Degree) - Healthcare Management
Chattahoochee Technical College
Acworth, GASome College (No Degree) - Early Childhood Education
Pierce College
PuyallupSkills
- Clinical management
- Communication
- Organizational skills
- Teamwork and Collaboration
Accomplishments
- Senior leadership awarded me "Best with Employee Engagement" for 2023.
- The region recognized me as the 2023 clinic manager who is "most approachable, dedicated, and caring".
References
References available upon request.
Timeline
Facility Administrator
Fresenius Medical Care
03.2022 - Current
Administrative Assistant
Fresenius Medical Care
07.2020 - 03.2022
Clinical Secretary
SchedulewiseFresenius Medical Care
07.2019 - 07.2020
Some College (No Degree) - Healthcare Management
Chattahoochee Technical College
Some College (No Degree) - Early Childhood Education
Pierce College