Luke Haefs
Milwaukee,WI
Summary
Obtain a full-time position in the healthcare industry to leverage my academic education and personal interests to provide others with a path to their best lives. I have demonstrated the ability to be successful in entry-level healthcare roles and am looking for an opportunity at a large company that will provide for career growth. In my current experiences, I have felt tremendous pride in helping patients and desire a role at a company where I can assist in improving people's quality of life.
Overview
4
4
years of professional experience
Work History
Assistant Facility Administrator
DaVita
06.2023 - Current
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations.
- Managed daily activities/duties of clinical team consisting of 20+ physicians, nurses, and support staff.
- Established and maintained effective communication with an extensive network of internal/external facilities to promote high quality patient care.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Analyzed financial and statistical data related to clinic P&L.
Clinical Administrative Coordinator (Urology)
Riley Hospital For Children At IU Health
05.2022 - 03.2023
- Coordinated with 20+ providers, nurses and staff to provide punctual, professional delivery of care.
- Built strong relationships within the network hospitals for optimized care satisfaction.
- Managed program to implement an additional radiology suite within the clinic.
- Executed record filing systems and utilized MS Office, Cerner, and database spreadsheet systems.
Ophthalmic Coordinator - LASIK
LCA Vision INC
09.2021 - 05.2022
- Spearheaded and implemented new projects to expand scope of engagement.
- Successfully negotiated customized financial plans for patients through in-house financing or CareCredit.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Guest Services Intern
Gift Of Hope
05.2020 - 09.2021
- Implemented marketing, educational and promotional tactics to increase utilization.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Coordinated management of intra and interdepartmental projects and schedules.
Education
Bachelor of Healthcare & Business - 3.6 GPA
Butler University
Indianapolis, IN05.2022
Skills
- Clinical Management
- Data Analysis
- Operational Requirements
- Revenue Management
- Continuous Improvement Planning
- Corporate Compliance
- Corrective Action Plans
- Quality Improvement Plans
- Priority Management
- Profit and Loss Statements
Timeline
Assistant Facility Administrator
DaVita
06.2023 - Current
Clinical Administrative Coordinator (Urology)
Riley Hospital For Children At IU Health
05.2022 - 03.2023
Ophthalmic Coordinator - LASIK
LCA Vision INC
09.2021 - 05.2022
Guest Services Intern
Gift Of Hope
05.2020 - 09.2021
Bachelor of Healthcare & Business - 3.6 GPA
Butler University