Jennifer Findlay
Quality Inn
Colchester,CT
18
years of professional experience
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management within the hospitality field.
Work History
Guest Services Professional
1 Year 3 Months- Pursued daily tasks with strong customer service, problem resolution, record keeping and coordination with other departments to ensure guest satisfaction
- Skilled in reservation management including modifications and cancellations
- Maintained comprehensive records of 120 on-site rooms using property management systems
- Handled confidential customer information with accuracy, timeliness and discretion.
Front Office Coordinator
9 Months- Resolved hotel guest needs through effective problem-solving
- Collaborated with hotel departments to streamline operations
- Trained new employees to encourage a collaborative work environment
Office Administrative Assistant
10 Months- Generated daily reports on available and occupied properties to support management decisions
- Maintained contract files in addition to resident and property files
- Addressed tenant complaints and inquiries, ensuring timely resolutions to maintain tenant satisfaction
- Regularly inspected rentals to ensure safety
Hotel Front Desk Agent
1 Year 10 Months- Provided information and coordinated services to enhance guest experience
- Facilitated reservation process to ensure guest satisfaction and communicated with guests, employees, and other departments
Associate
7 Months- Stocked shelves with merchandise, maintaining neat and orderly product displays to enhance customer experience
- Operated warehouse equipment, ensuring compliance with quality standards for optimal product safety
Child Care Technician
9 Years 11 Months- Applied knowledge of child growth and development principles to foster positive interactions with children
- Accountable for aiding children in discovering interests, increasing talents, building confidence and learning how to correctly work independently and within a group
Education
- Early Childhood Education
- Business Education
- Hotel Management
Skills
Teamwork and collaboration
Excellent communication
Reservation management
Customer service
Timeline
Guest Services Professional
Quality Inn
05.2025 - CurrentRead More
Front Office Coordinator
Comfort Inn & Suites
08.2024 - 05.2025Read More
Office Administrative Assistant
Cozy Cabins
06.2023 - 04.2024Read More
Hotel Front Desk Agent
MCM Elegante Hotel
08.2021 - 06.2023Read More
Associate
Amazon
10.2020 - 05.2021Read More
Child Care Technician
Murrieta United Methodist Ch
09.2008 - 08.2018Read More
Mt. San Jacinto College
from Early Childhood Education
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San Diego Miramar College
from Business Education
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Monterey Peninsula College
from Hotel Management
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