Jennifer Fisher
Medina,NY
Summary
Detail-oriented and adaptable operations professional with extensive experience in financial services, healthcare, and legal environments. Skilled in process optimization, regulatory compliance, workflow management, and high-volume documentation. Recognized for strong analytical abilities, exceptional time management, and consistent accuracy in fast-paced, deadline-driven settings. Seeking a role that leverages operational expertise to strengthen organizational efficiency, enhance service delivery, and support cross-functional teams.
Overview
14
14
years of professional experience
Work History
Grievance and Appeals Analyst I
Elevance Health
Indianapolis, IN
01.2023 - Current
- Manage and monitor multiple shared mailboxes to ensure time and accurate communication across department.
- Maintain full compliance with HIPAA and organizational privacy standards in all correspondence and documentation.
- Complete intake, documentation, and triage of Quality-of-Care concerns and member grievances, ensuring proper routing and resolution.
- Track and meet all required turnaround times (TATs) for regulatory and internal service-level agreements.
- Draft and issue professional and compliant letters to providers regarding case requests and required follow-up.
- Maintain strict adherence to departmental workflows, documentation standards and audit-ready processes.
CAM Analyst I
M&T Bank
Getzville, NY
01.2014 - 01.2023
- Manage multiple departmental email inboxes to ensure timely response and task completion
- Update and maintain client systems (LPS and Director) daily with high accuracy.
- Support continuous process improvement by developing, enhancing, and documenting procedures, maintenance plans, and automation tools.
- Identify and implement resources that improve operational efficiency and support business objectives.
- Communicate regularly with attorneys to coordinate workloads and maintain case progress.
- Lead or assist in planning, creating, validating, and implementing new processes and departmental projects.
- Research and review loan files to provide attorney feedback and support departmental reporting.
- Notarize a high volume of affidavits with precision and compliance.
- Contribute to the creation and refinement of departmental procedures.
Legal Assistant
Elizabeth R. Wellborn Law Firm
Getzville, NY
01.2012 - 01.2014
- Prepared court documents, including Affidavits of Indebtedness and Final Judgment Packages, with zero errors.
- Updated client systems (LPS and Lenstar) by uploading documents and re-projecting workflow steps.
- Managed email communications to ensure timely responses and task execution.
- Utilized Microsoft Word, Excel, and Outlook for document preparation and tracking.
- Collaborated with attorneys and paralegals to meet strict court and investor deadlines.
- Reviewed judgment figures for accuracy and compliance.
- Managed a large portfolio of assigned loans with consistent accuracy.
- Demonstrated strong written and verbal communication skills.
Education
Associate of Applied Science - Business Administration
Genesee Community College
Batavia01-2027
Skills
- Microsoft Excel, Word, Outlook
- LPS, Director
- Time Management
- Process Improvement
- Detail-Oriented
- Quick Learner / Adaptable
- High-Volume Workflow Management
- Cross-Functional Communication
- Legal & Financial Documentation
- Notary Public
Timeline
Grievance and Appeals Analyst I
Elevance Health
01.2023 - Current
CAM Analyst I
M&T Bank
01.2014 - 01.2023
Legal Assistant
Elizabeth R. Wellborn Law Firm
01.2012 - 01.2014
Associate of Applied Science - Business Administration
Genesee Community College