JENNIFER FISHER
Moncks Corner,SC
Summary
Results-driven Education Technology and Library Support Professional with experience training educators and students on Beanstack, enhancing reading challenge participation, and troubleshooting Lightspeed and Chromebooks. Demonstrated ability to gather user feedback and create instructional resources, coupled with a strong background in team leadership from retail management.
Overview
26
26
years of professional experience
Work History
Library Assistant
Marrington Middle School
01.2021 - Current
- Beanstack & Reading Engagement.
- Trained teachers and students on Beanstack and provided ongoing support for questions and issues.
- Supported teachers and students with reading challenge reports, troubleshooting, and platform use as school resource for Beanstack.
- Ran reports and monitored participation to manage reading challenges and guide reading initiatives using engagement data.
- Developed reading challenges and activities designed to encourage participation and make reading engaging for middle school students.
- Collected feedback from teachers to identify barriers to Beanstack use and points of confusion within platform.
- Worked directly with teachers to view platform from their perspective and identify ways to make reports and other features easier to understand and use.
- Talked with students about areas of difficulty with Beanstack activities and used feedback to improve instructions and support.
- Created and revised instructional resources when needs were identified, including activity instructions and guidance for navigating Beanstack landing page.
- Identified need for clearer expectations around reading challenge integrity and created instructional presentation for students that was later shared with librarians across district.
- Provided feedback to Beanstack based on day-to-day use, including book talks with Benny, question volume reports, insights, and Chromebook user experience.
- Technology & Library Support.
- Provided technology support to teachers and students as self-taught resource for Lightspeed Systems, improving online safety and Chromebook management.
- Trained teachers on Lightspeed, troubleshot issues, and helped staff use platform effectively.
- Provided technology support to students and staff and resolved Chromebook and other school technology issues.
- Supported library operations, including cataloging, book fairs, student orientation, printing, and daily student and staff needs.
- Berkeley County School District.
Store Manager
American Eagle Outfitters
01.2001 - 01.2011
- Supported day-to-day store operations, including staffing schedules, sales performance, banking, inventory, and audit tasks.
- Hired, trained, and supported employees, creating positive customer service culture that improved team engagement.
- Guided teams of 25 to 100 employees, keeping work aligned with store goals and customer satisfaction.
- Managed multiple priorities and made daily decisions to support customer needs, employee needs, and business goals.
- Provided ongoing coaching and feedback to help employees build skills and grow professionally.
- Maintained strong operational standards while improving customer service and store performance.
- Led store through holiday season without store manager and helped team meet goals, resulting in shared team bonus.
- Oversaw operations across multiple store locations, maintaining consistent service and performance standards.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Beanstack
- Reading Challenges
- User Feedback
- Reporting & Data Analysis
- Educational Technology
- Training & Support
- Lightspeed Systems
- Troubleshooting
- Excel & Spreadsheet Skills
- Google Workspace
- Office software skills
- Microsoft PowerPoint
- Instructional Resource Development
- Process enhancement
- AI Tools
- Teacher & Student Engagement
- Reading promotion
- Circulation processes
Affiliations
- Berkeley County Association of School Librarians — Treasurer | 2025-current
- South Carolina Association of School Librarians — Junior Book Awards Committee | Two Years
- Moss Grove Community HOA — Board Member | 2022–2024
Timeline
Library Assistant
Marrington Middle School
01.2021 - Current
Store Manager
American Eagle Outfitters
01.2001 - 01.2011
Bachelor of Science - Business Administration
Southern New Hampshire University