Jennifer Flavell
Tolland,CT
Summary
Dedicated nursing leader with excellent unit management skills. Proficient in quality, safety and care standards focused on maximizing resources and patient satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Assistant Nurse Manager
Hartford Hospital Bone & Joint Institute
01.2022 - Current
- Managed daily flow of post-operative patient admissions from PACU to floor.
- Supported clinical nursing staff to optimize patient care and ensure quality and safety.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Promoted departmental goals and objectives to improve satisfactory rating with patients.
- Continuously optimized unit schedules to confirm complete floor coverage and individual work assignments.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Implemented quality improvement initiatives to provide efficient workflow.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Nurse Manager
Trinity Health Of New England
02.2020 - 01.2022
- Opened and managed the first COVID-19 Unit during the pandemic by facilitating two unit moves and one unit closing.
- Implemented and enforced ever-changing protocols to adapt to and overcome challenges.
- Conducted vast interviews and hiring to staff a new unit.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Demonstrated transformational and servant leadership style to motivate and engage a team.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Managed department budget and maintained productivity.
- Demonstrated the ability to make complex decisions and accept accountability for outcomes.
- Collaborated with interdisciplinary departments to achieve and maintain unit and hospital metric targets.
Senior Clinical Advisor
Trinity Health Of New England
11.2019 - 02.2020
- Supervised professional, technical, clerical and ancillary staff to ensure quality patient care.
- Functioned as clinical resource to staff for complex patient care situations by teaching, coaching and mentoring.
- Demonstrated commitment to professional growth and competence.
- Performed nurse leader rounds and addressed patient and family concerns in real time to enhance patient satisfaction.
- Created and optimized schedules to ensure adequate staffing and patient ratios.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Lead Charge Nurse
Trinity Health Of New England
10.2017 - 11.2019
- Provided specific hand off communication from shift to shift, utilizing applicable reports.
- Appropriately assessed needs of patients and competencies of staff when creating assignments, ensuring that workloads were distributed fairly and equally.
- Ensured proper staffing by utilizing established matrix and the ability to flex staff appropriately.
- Educated and assisted in the orientation of new employees.
- Led daily safety huddles and interdisciplinary rounds.
Registered Nurse
Trinity Health Of New England
08.2016 - 11.2019
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments.
Graduate Registered Nurse
Johnson Memorial Hospital
08.2015 - 08.2016
- Developed thorough assessment skills and individualized patient care planning and implementation.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Utilized paper charting and EPIC to document data related to patient care such as medications, interventions and patient responses.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL05.2023
Associate of Science - Nursing
Capital Community College
Hartford, CT05.2015
Skills
- Unit Operations
- Continuous Development
- Data Gathering
- Staff Assignments
- Nursing Team Oversight
- Staff Development
- Multitasking and Organization
Accomplishments
- Achieved Certificate of Appreciation for Leadership during the COVID-19 Pandemic.
- 2020 PGA Tour Bib Program for Healthcare workers & CBS News Interview
- CT Nurses' Hero's of Hope Interview with Fox 61 News
Leadership Courses
- GEMBA Academy - Yellow Belt
- LEAD - Using Emotional Intelligence to Navigate Change
- Transitioning from Staff to Management - What's Next?
Timeline
Assistant Nurse Manager
Hartford Hospital Bone & Joint Institute
01.2022 - Current
Nurse Manager
Trinity Health Of New England
02.2020 - 01.2022
Senior Clinical Advisor
Trinity Health Of New England
11.2019 - 02.2020
Lead Charge Nurse
Trinity Health Of New England
10.2017 - 11.2019
Registered Nurse
Trinity Health Of New England
08.2016 - 11.2019
Graduate Registered Nurse
Johnson Memorial Hospital
08.2015 - 08.2016
Bachelor of Science - Nursing
Chamberlain University
Associate of Science - Nursing
Capital Community College
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