Jennifer Flores
Bethlehem,PA
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas.
Overview
26
26
years of professional experience
Work History
Front End Supervisor
Ross Dress For Less
10.2021 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Ensured compliance with company policies and local regulations through employee behaviors on duty.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Certified back up MOD when needed.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Associate/Retail Cashier
Ross Dress For Less
10.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Officer Manager / Receptionist
THE ABACUS GROUP
09.2008 - 03.2010
- Handled front desk switchboard and recruiters overflow of incoming calls
- Greeted candidates
- Created all merge letter documents for recruiters
- Mailed all outgoing letters- use Pitney Bowes machine and distribute all incoming mail
- Reviewed, format and distribute incoming resumes from internet to various recruiters
- Coordinated and arranged for all messengers and Fed Ex deliveries
- Ordered Supplies as needed and maintain supply room
- Maintained relationship and work as point person with various vendors including: Building management and Phone/IT companies
- Entered applicant information into the ER system
- Handled all printing and copying machine maintenance
- Acted as an assistant to one of the partners of the firm as needed
- Assisted Temp department in payroll and other projects
- Maintained various Excel spreadsheets
- Scanned and convert resumes and other documents on a daily basis
- Typed reference checks.
Human Resources Assistant
BANK HAPOALIM
06.2003 - 09.2008
- Performed confidential administrative duties and special projects for the HR staff
- Prepared and distribute various recurring and ad-hoc reports for Senior Management and Head Office
- Maintained employee personnel files in accordance with the Bank’s policies and government regulations
- Prepared new hire and benefit orientation packages
- Provided customer service to employees by responding to inquiries regarding benefits, procedures and programs (i.e.tuition reimbursement,employee discount programs,employment verification letters etc.)
- Inputted all staff actions into HRIS, (i.e
- New hires, promotions, transfers and terminations)
- Coordinated all interviews between Managers and Recruiter
- Worked with recruitment firms to handle all temporary staffing needs
- Maintained files, spreadsheets and EEO database for all candidates interviewed
- Conducted background checks on new hires after offer is extended and accepted
- Updated company’s organizational charts as needed
- Ordered and distribute Holiday Gifts and Service Awards
- Organized all company events.
Human Resources Assistant
THOMSON FINANCIAL /ILX SYSTEMS
08.1998 - 12.2002
- Pre-screened potential applicants prior to scheduling interviews
- Maintained daily schedule for multiple recruiters
- Input data into applicant tracking system
- Interacted with management regarding applicant scheduling, testing and follow-up
- Prepared rejection letters and other applicant correspondence
- Trained new employees on all administrative procedures and systems
- Coordinated travel arrangements for Human Resources Department
- Maintained company’s organizational charts
- Prepared weekly recruiting status report
- Organized all company events (i.e., Annual Holiday Party, Summer Picnic, Blood Drive, Health Fair, Company Anniversary Party etc.)
Receptionist
THOMSON FINANCIAL /ILX SYSTEMS
08.1998 - 09.1999
- Scheduled conference rooms for meetings, demonstrations and training sessions
- Scheduled applicants for interviews
- Monitored applicant flow process
- Assisted the Systems Development recruiter
- Trained new employees on all reception desk functions
- Answered six-line Meridian switchboard
- Accepted deliveries from Federal Express, messenger services, catering services, and the US Postal Service.
Education
Kingsborough Community College
Brooklyn, NYSkills
- Cash Register Operation
- Customer Service
- Problem-solving skills
- Workflow Management
- Time Management
- Opening and closing procedures
Timeline
Front End Supervisor
Ross Dress For Less
10.2021 - Current
Sales Associate/Retail Cashier
Ross Dress For Less
10.2021 - 05.2023
Officer Manager / Receptionist
THE ABACUS GROUP
09.2008 - 03.2010
Human Resources Assistant
BANK HAPOALIM
06.2003 - 09.2008
Human Resources Assistant
THOMSON FINANCIAL /ILX SYSTEMS
08.1998 - 12.2002
Receptionist
THOMSON FINANCIAL /ILX SYSTEMS
08.1998 - 09.1999
Kingsborough Community College