Jennifer Flores
Las Vegas,NV
Summary
Hospitality management professional with a strong record of improving operational efficiency and guest satisfaction. Demonstrated expertise in team leadership, inventory management, and financial oversight. Recognized for reliability and effective problem-solving, consistently exceeding performance targets. Committed to contributing to organizational success through adaptability and a results-driven approach.
Overview
17
17
years of professional experience
Work History
Fine Dining Restaurant Manager
Wynn Las Vegas
12.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Administrative computer skills in word document, excel spreadsheets, Power point, communication through email, birchstreet ordering system, management workbench, etc.
Fine Dining Hostess
Wynn Las Vegas
12.2008 - Current
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Assisted managers with quickly resolving service for guests.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations and communicated changes to guests using Seven Rooms.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Helped servers by taking drink orders,food orders and to go orders.
- Promoted business loyalty by fostering positive customer relationships.
- Took information about guests' party size, led to seating, offered menus and took drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Seven Rooms.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Esthetician
European Wax Center
07.2013 - 01.2019
- Advised clients on proper home-care regimens.
- Performed body treatments, including waxing, body wrap application and vibradermabrasion .
- Informed guests of appropriate products available to increase retail sales.
- Resolved customer complaints and facilitated conflict resolutions.
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Discussed procedures and treatment options with clients.
- Handled busy schedules and stayed on top of key deadlines.
- Assisted manager with daily spa operations, including opening and closing procedures.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing procedures.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Welcomed clients arriving for appointments.
- Fostered friendly, warm and exceptional customer experience.
- Educated patients on treatment options.
- Sterilized equipment for patient treatments.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Analyzed skin condition and made appropriate product recommendations.
- Stocked treatment rooms with proper supplies.
- Recommended retail products for at-home use.
Cocktail Server
Golden Gate Hotel & Casino
02.2011 - 12.2011
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained customer satisfaction with beverage needs.
- Checked identification to enforce age regulations for alcoholic beverages.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Maintained accuracy and efficiency when processing sales transactions.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Checked IDs to verify ages and uphold Nevada liquor laws.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Anticipated guest needs and provided proactive service.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained clean and organized bar area, including bar tables and chairs.
- Communicated with guests to record orders and assess needs.
Education
High School Diploma -
Centennial High School
Las Vegas, NV5 2008
Esthetician License - Skin Care
Marinello School Of Beauty - Las Vegas
Las Vegas, NV9 2012
Skills
- Team management
- Inventory control
- Customer engagement
- Point of sale operation
- Customer satisfaction
- Organization and prioritization
- Staff scheduling
- Adaptability
- Menu development
- Recruitment and hiring
- Conflict resolution
- Order delivery practices
- Pre-shift walk-throughs
- Sanitation compliance
- Event coordination
- Front of house management
- Health code adherence
- Payroll administration
- Task delegation
- Supply management
- Coaching and mentoring
Timeline
Fine Dining Restaurant Manager
Wynn Las Vegas
12.2022 - Current
Esthetician
European Wax Center
07.2013 - 01.2019
Cocktail Server
Golden Gate Hotel & Casino
02.2011 - 12.2011
Fine Dining Hostess
Wynn Las Vegas
12.2008 - Current
High School Diploma -
Centennial High School
Esthetician License - Skin Care
Marinello School Of Beauty - Las Vegas