Jessica Wilson
San Marcos
Summary
Highly motivated and hard working with significant experience in customer service. Strengths include adaptability, exceptional interpersonal skills, a strong work ethic, and conflict resolution in a fast-paced environment. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Fine Dining Restaurant Floor Manager
Cody's Restaurant
New Braunfels
05.2019 - Current
- Supervised daily restaurant operations to ensure smooth service flow.
- Trained and mentored staff on customer service best practices.
- Resolved complaints using effective problem-solving techniques.
- Collaborated with team members to enhance service delivery.
- Maintained a positive and professional demeanor in all interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time efficiently while multi-tasking various assignments throughout shift hours.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Rental Property Manager
The River House, LLC
San Marcos
06.2012 - 03.2019
- Managed tenant relations and addressed concerns promptly.
- Coordinated property maintenance and repair requests efficiently.
- Conducted regular property inspections to ensure compliance.
- Met with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
- Managed and oversaw operations, maintenance, administration, and improvement of properties.
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Maintained records of sales, rental/ usage activity, maintenance and operating costs, and property availability.
- Marketed vacant space to prospective tenants through social media, advertising, and leasing agencies.
Medical Administrative Assistant
Austin Radiological Association
San Marcos
03.2010 - 07.2012
- Scheduled patient appointments and managed office calendar efficiently.
- Processed patient records using electronic health record systems.
- Coordinated communication between patients and medical staff effectively.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Documented and responded to incoming correspondences to address questions.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Scheduled and confirmed patient appointments.
- Handled insurance verification and pre-authorization requests promptly.
- Managed incoming calls and directed inquiries to appropriate departments.
- Provided administrative support to clinical staff as needed.
- Entered patient demographic information into the Electronic Health Records system.
- Answered phones, scheduled appointments, and provided general information to callers.
Education
Texas Christian University
Fort Worth, TX 08.2001 - 05.2004
Skills
- Strong organizational skills and excellent time management with capacity to multi-task and meet deadlines
- Customer service
- Staff training
- Operations management
- Complaint resolution
- Excellent written and interpersonal skills
- Advanced proficiency in Window's based applications, Internet applications, and communications software
Timeline
Fine Dining Restaurant Floor Manager
Cody's Restaurant
05.2019 - Current
Rental Property Manager
The River House, LLC
06.2012 - 03.2019
Medical Administrative Assistant
Austin Radiological Association
03.2010 - 07.2012
Texas Christian University
08.2001 - 05.2004