Jessica Wilson
San Marcos,TX
Summary
Highly motivated operations leader with over 10 years of experience in customer service, hospitality management, and administration. Proven track record in supervising teams, resolving complex client issues, and executing large-scale events efficiently. Skilled in staff training, conflict resolution, vendor coordination, and quickly mastering new systems. Recognized for exceptional interpersonal skills and consistently delivering results with minimal supervision.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Rental Property Manager
The River House, LLC
San Marcos, Texas
06.2012 - Current
- Performed hospitality-focused turnovers on short-term rental properties.
- Conducted regular property inspections.
- Promptly repaired minor plumbing issues, damaged drywall, broken appliances, and various other minor repairs.
- Coordinated property maintenance of HVAC and plumbing.
- Oversaw improvements to maintain asset value.
- Took inventory of supplies after every rental and ordered provisions accordingly.
- Designed storage and organization systems.
- Maintained detailed records of sales, rental activity, maintenance costs, and property availability.
- Marketed vacant spaces using social media, advertising, and various online platforms to attract prospective renters.
- Showed properties to prospective renters, explained short-term rental terms, and provided local area information.
- Maintained tenant relations with open communication and promptly addressing any concerns.
Fine Dining Floor Manager & Events Coordinator
Cody's Restaurant
New Braunfels, Texas
05.2019 - 01.2026
- Supervised daily restaurant operations to ensure smooth service flow and high customer satisfaction.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Assisted with making staff schedules.
- Logged inventory and ordered supplies.
- Resolved customer complaints promptly using effective problem-solving techniques, promoting positive experiences.
- Managed time efficiently while multitasking various assignments during shifts.
- Assisted clients with event planning by selecting themes, decorations, and catering options tailored to their needs.
- Provided on-site management of special events, ensuring smooth execution and coordination of resources.
- Communicated regularly with clients throughout the planning process to meet their requirements and expectations.
- Developed budgets and tracked expenses to maintain events within financial constraints.
- Led site walk-throughs and staff meetings to delegate assignments and review checklists prior to events.
- Managed inventory of event supplies and equipment, ensuring availability and proper condition.
- Facilitated post-event evaluations with clients and internal teams to gather feedback for continuous improvement.
- Handled unexpected issues and emergencies during shifts with poise, maintaining guest and staff satisfaction.
Medical Administrative Assistant
Austin Radiological Association
San Marcos, Texas
03.2010 - 07.2012
- Scheduled patient appointments and managed multi-provider office calendars to optimize daily operations.
- Processed insurance verifications, pre-authorizations, and billing for Medicare, Medicaid, and private payers; resolved denied claims to ensure accurate reimbursement.
- Entered patient demographics into EHR systems while maintaining HIPAA-compliant records to safeguard patient information.
- Handled high-volume phone lines, triaged inquiries, and provided comprehensive administrative support to clinical staff.
Education
Some College (no Degree) - undefined
Texas Christian University
Fort Worth, TXSkills
- Strong organizational skills
- Excellent time management with capacity to multi-task and meet deadlines
- Hospitality-focused customer service
- Staff training
- Operations management
- Complaint resolution
- Exceptional interpersonal skills
- Event planning and coordinating
- Client relations
- Attention to detail
- Catering coordination
- Advanced proficiency in Window's based applications, Internet applications, and communications software
- Delivering consistent results with minimal supervision
Certification
- TIPS TABC Certification
- Food Handlers Certification
Timeline
Fine Dining Floor Manager & Events Coordinator
Cody's Restaurant
05.2019 - 01.2026
Rental Property Manager
The River House, LLC
06.2012 - Current
Medical Administrative Assistant
Austin Radiological Association
03.2010 - 07.2012
Some College (no Degree) - undefined
Texas Christian University