Jennifer Flores
Oak View,CA
Summary
Reliable and knowledgeable Senior Banker and Notary Public, detail-oriented with a solid background in customer relations and regulatory compliance. Known for fostering strong client relationships and problem-solving abilities to enhance service delivery and operational efficiency. I value active listening and effective communication to build a foundation for healthy associate and client relationships.
Overview
21
21
years of professional experience
Work History
Notary Public
State Of California
05.2023 - 05.2027
- Administered oaths and affirmations for legal documents and transactions.
- Verified customer signatures and identification documents.
- Reviewed all signed documentation before submitting it to relevant authorities.
- Monitored expiration dates on customer IDs for accuracy and validity.
- Scheduled appointments with customers in need of Notary services.
- Facilitated clear communication between clients and legal representatives to enhance understanding of notarization procedures.
- Verified identities and signatures for notarized documents.
- Maintained accurate records of all notarization activities.
- Provided guidance on notary procedures to clients and staff.
- Educated clients about the importance of notarization in legal matters.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Created and maintained records of notarized items in paper and electronic forms.
- Adhered to strict confidentiality standards at all times while handling sensitive information.
- Followed state laws regarding proper completion of notarial acts.
- Educated customers about the process and requirements for notarization.
- Conducted research to verify facts associated with notarizations.
- Checked customer ID documents for completeness and accuracy prior to notarizing them.
- Kept updated on changes in local and state laws governing Notaries Public.
Senior Banker
Bank of America
Ojai, California
07.2006 - 01.2026
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Built positive and productive customer connections to drive consistent sales.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Discussed ideas and strategies to improve operational efficiency, adding value, and aiding business performance for continuous improvement.
- Fostered collaborative environment among team members to enhance communication and achieve shared goals.
- Analyzed customer requirements and recommended efficient banking products.
- Managed client relationships to enhance service quality and satisfaction.
- Analyzed financial products to recommend suitable solutions for clients.
- Led team meetings to discuss strategies and improve service delivery.
- Mentored junior bankers to develop their skills and knowledge effectively.
- Conducted risk assessments to ensure compliance with banking regulations.
- Collaborated with cross-functional teams to streamline operational processes.
- Completed daily cash balancing and operated ATMs.
- Reviewed all documents related to loan applications before submitting them to underwriting teams.
- Resolved customer complaints regarding banking products or services in a timely manner.
- Analyzed financial data and provided advice on appropriate banking services for clients.
- Provided technical guidance to junior bankers on complex transactions.
- Developed excellent rapport with consumer and business customers to expand opportunities for growth.
Education
Associate of Arts - General Studies
Ventura College
Ventura, CA06-2005
Skills
- Administering oaths
- Document verification
- Notarization procedures
- Record keeping
- Legal document preparation
- Customer relationship management
- Operational efficiency analysis
- Regulatory compliance
- Scheduling appointments
- Effective communication
- Attention to detail
- Conflict resolution
- Time management
- Team collaboration
- Risk assessment
- Client relationship management
- Compliance oversight
- Sales strategies
- Customer satisfaction
- Problem solving
- Portfolio management
- Educating clients
- Multitasking
- Computer skills
- Adaptability
- Relationship building
Affiliations
I volunteer frequently with organizations such as Girls Scouts of America, Humane Society, Beach clean -ups, and local school activities.
References
References available upon request.
Timeline
Notary Public
State Of California
05.2023 - 05.2027
Senior Banker
Bank of America
07.2006 - 01.2026
Associate of Arts - General Studies
Ventura College