Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Flores

Brooklyn

Summary

Dedicated banker with an outstanding background in customer service and banking operations. Recognized for effective cross-selling techniques and collaborating with my colleagues, contributing to enhanced client satisfaction and operational compliance.

Overview

6
6
years of professional experience

Work History

Senior Relationship Banker

Webster Bank
Brooklyn, NY
01.2026 - Current
  • Led branch operations to ensure compliance with regulatory requirements and internal policies.
  • Developed training programs to enhance staff performance and customer service skills.
  • Cultivated relationships with clients, fostering loyalty through exceptional service and support initiatives.
  • Led sales team to achieve monthly targets through strategic planning and effective communication.

Relationship Banker II

Webster Bank
Brooklyn, NY
01.2024 - 01.2026
  • Cultivated strong customer relationships through personalized financial guidance and service.
  • Managed daily account transactions, ensuring accuracy and adherence to policies.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Educated customers on features and benefits of banking products and services.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.

Client Service Associate 2

Sterling National Bank
Brooklyn, NY
02.2022 - 01.2024
  • Supervised daily operations and ensured compliance with banking policies and procedures.
  • Trained and mentored new tellers on customer service best practices and transaction accuracy.
  • Resolved customer inquiries and complaints, maintaining high levels of satisfaction and loyalty.
  • Resolved customer inquiries and issues, fostering positive relationships and loyalty.

Client Service Associate 1

Sterling National Bank
Brooklyn, NY
10.2020 - 02.2022
  • Assisted clients with account inquiries, ensuring timely and accurate responses.
  • Managed client documentation and maintained compliance with regulatory standards.
  • Collaborated with team members to resolve client issues efficiently.
  • Processed customer transactions efficiently and accurately, ensuring adherence to banking protocols.
  • Educated customers on bank products and services, promoting beneficial financial solutions tailored to their needs.

Education

High School Diploma -

Fort Hamilton High School
Brooklyn, NY

Skills

  • Cross-selling techniques
  • Customer Service-oriented
  • Sales expertise
  • Teamwork and collaboration
  • Cash flow analysis

Languages

Spanish
Native or Bilingual

Timeline

Senior Relationship Banker

Webster Bank
01.2026 - Current

Relationship Banker II

Webster Bank
01.2024 - 01.2026

Client Service Associate 2

Sterling National Bank
02.2022 - 01.2024

Client Service Associate 1

Sterling National Bank
10.2020 - 02.2022

High School Diploma -

Fort Hamilton High School