JENNIFER FONSECA
Louisville,KY
Overview
5
5
years of professional experience
Work History
Warehouse Associate / Problem Solver
Amazon
Shepherdsville, KY
04.2026 - Current
- Investigate and resolve missing items, inventory discrepancies, incorrectly processed products, and workflow errors as part of daily Problem Solve responsibilities.
- Take initiative at the start of night shifts when the previous shift leaves workstations without totes or supplies, assisting Process Assistants with pulling and distributing materials to empty stations while continuing assigned Problem Solve duties, despite restocking not being part of my assigned role.
- Respond to associates' red assistance lights and troubleshoot malfunctioning workstation computers, personally fixing issues so associates can resume processing without waiting for an available manager.
- Assist associates who do not fully understand their assigned training by reexplaining instructions, demonstrating procedures, and helping them continue processing correctly.
- Provide English Spanish interpretation between associates, Operations Managers, and HR/PXT, helping employees communicate workplace concerns and understand responses when managers are occupied.
- Personally guide associates through Amazon's internal systems to correct missed punches, review schedules, request time off, understand leave-of-absence procedures, and access internal transfer options.
- Selected Amazon Recognition: Deliver Results, Customer Obsession, Extra Mile, Raise the Bar, Positive Participant, and Punctuality.
Customer Service / Manager Assistant
Linda Morton Insurance
Louisville, KY
01.2024 - 01.2026
- Assisted customers with insurance-related questions, account concerns, documentation, and service requests.
- Maintained confidential customer records, organized policy documentation, and ensured accurate information in office systems.
- Assisted management with recruiting, payroll, employee records, and other HR-related administrative tasks.
- Trained team members on office procedures, explained assigned responsibilities, and answered questions about daily tasks.
- Managed multiple administrative responsibilities, addressed customer issues, and coordinated follow-ups with management to resolve outstanding concerns.
Customer Service Associate / Team Leader
Burlington
Louisville, KY
01.2022 - 01.2024
- Assisted customers with purchases, transactions, returns, and service-related concerns in a fast-paced retail environment.
- Coordinated employee assignments, assisted management with daily store operations, and helped resolve workplace issues.
- Trained new and existing employees on store procedures, customer service standards, and assigned responsibilities.
- Assisted with recruiting, payroll, employee documentation, and HR-related administrative tasks.
- Addressed customer and employee concerns while handling sensitive workplace information professionally and confidentially.
- Escritura
Education
Bachelor of Business Administration (BBA) - Accounting, Law, Economics, and Finance
Bellarmine University
Louisville, KY05.2029
Skills
TECHNICAL & LEADERSHIP SKILLS
- Microsoft Office: Excel (PivotTables, VLOOKUP, XLOOKUP, formulas, data analysis), Word, Outlook
- Operational Excellence: Problem Solve, inventory accuracy, workstation troubleshooting, and process execution
- Ownership & Bias for Action: Taking initiative, resolving associate issues, and supporting Process Assistants
- Customer Obsession & Earn Trust: Addressing associate concerns, maintaining confidentiality, and providing dependable support
- Hire and Develop the Best & Deliver Results: Associate training, peer guidance, supply coordination, and problem resolution
Community Service
Community Volunteer, Participated in community park cleanups and assisted with maintaining public spaces., Volunteered to help pregnant women and older adults with everyday needs and community assistance.
Timeline
Warehouse Associate / Problem Solver
Amazon
04.2026 - Current
Customer Service / Manager Assistant
Linda Morton Insurance
01.2024 - 01.2026
Customer Service Associate / Team Leader
Burlington
01.2022 - 01.2024
Bachelor of Business Administration (BBA) - Accounting, Law, Economics, and Finance
Bellarmine University