Jennifer Ford
Longview
Summary
Detail-oriented professional with a strong background in workflow prioritization and high-volume customer service. Proven expertise in ensuring patient safety via medication reconciliation and developing system-wide policies and processes for medication history. Committed to supporting patient outreach and clinical services under the direct supervision of a registered pharmacist while delivering precise mathematical accuracy in dynamic settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
PeaceHealth St. John Medical Center
07.2009 - Current
- Pioneered and developed a standardized Medication History policy and process that was successfully adapted across the entire PeaceHealth healthcare system, improving data consistency and clinical accuracy.
- Enhanced patient safety by performing detail-oriented medication reconciliation, identifying and resolving discrepancies between home medication lists and hospital records.
- Collaborated with registered pharmacists and multidisciplinary teams to ensure a safety-conscious environment, focusing on the accuracy of Best Possible Medication Histories (BPMH).
- Facilitated patient outreach and education regarding medication adherence, directly contributing to improved value-based measure outcomes.
- Analyzed and optimized workflow for medication history collection, reducing potential medication errors and streamlining the admission-to-discharge process.
- Utilized EPIC systems to document comprehensive patient histories, maintaining 100% compliance with quality improvement and regulatory standards.
Pharmacy Technician
Kaiser Permanente (Automated Refill Center)
11.2001 - 05.2009
- Executed high-volume prescription entry and processing with 100% accuracy, ensuring all orders met strict regulatory and clinical standards under pharmacist supervision.
- Facilitated insurance adjudication and Prior Authorizations, proactively contacting providers and insurance carriers to ensure medication coverage and minimize patient out-of-pocket costs.
- Managed refill requests and clinical outreach, utilizing internal systems to track value-based measure outcomes and improve patient adherence.
- Resolved complex billing issues and insurance "rejections" by troubleshooting coverage gaps and identifying alternative therapeutic options for pharmacist review.
- Maintained inventory integrity through regular automated filling station inspections and strict stock rotation protocols to prevent the use of outdated medications.
Education
Technical Certification - Pharmacy Technician Certification
Apollo Technical College
Portland01-2001
Skills
- Accurate prescription verification
- Patient Communication
- Regulatory compliance in drug safety
- Medication Therapy Management
- Understanding of healthcare policies
- Data-driven decision making
- Collaborative team management
Accomplishments
System-Wide Process Integration: Designed and pioneered a standardized Medication History & Reconciliation protocol that was adopted as the official standard throughout PeaceHealth Systems. This initiative enhanced patient safety during care transitions and significantly reduced the risk of medication errors across multiple facilities.
Certification
- Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (7/20/2009 - Present)
- Certified Pharmacy Technician, Oregon Board of Pharmacy (9/01/2006 - Present)
- Certified Pharmacy Technician, Washington Board of Pharmacy (5/12/2009 - Present)
- PTCB Certification: Medication History, Pharmacy Technician Certification Board (4/30/2020 - Present)
Timeline
Pharmacy Technician
PeaceHealth St. John Medical Center
07.2009 - Current
Pharmacy Technician
Kaiser Permanente (Automated Refill Center)
11.2001 - 05.2009
Technical Certification - Pharmacy Technician Certification
Apollo Technical College