Jennifer Fortes
East Providence,RI
Summary
Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians’ orders and liaising with healthcare professional to deliver superior care.
Overview
13
13
years of professional experience
Work History
Perioperative Services Operations Clerk
Rhode Island Hospital
07.2021 - Current
- Responded to inquiries from callers seeking information.
- Input data into spreadsheets and databases.
- Assisted with medical coding and billing tasks.
- Maintained patient confidentiality in line with HIPAA regulations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
Unit Secretary
Rhode Island Hospital
07.2017 - 07.2021
- Completed skilled administrative work to support all office staff and operational requirements
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
- Organized paperwork such as charts and reports for office and patient needs
- Strong problem-solving skills to effectively communicate with diverse personalities in stressful situations regarding hospital policy and procedures
- Demonstrate dependability and superior work ethic by volunteering during departmental needs to function as Family Assistant
- Managed approximately 40 incoming calls, emails and faxes per day
- Prepared and processed patient referrals and transfer requests.
Outpatient Service Representative
Rhode Island Hospital
06.2016 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing and filing documents
- Verified paperwork accuracy and checked for completion prior to processing
- Be responsible for administrative and clerical tasks supporting multiple practices and specialist such as maintaining provider appointment schedules, answering phone calls, responding to correspondence, preparing next day schedule by obtaining records, processing co-payments, and billing payments with minimal supervision
- Accurately enter and evaluate health insurance information eligibility to streamline coordination of patient care and services
- Data entry and scan patient demographic, insurance card, signed consent documents during registration according to hospital policy
- Maintained productivity and quality standards at all times.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Scheduled appointment to resolve more complex issues.
Control Clerk
Rhode Island Hospital
10.2010 - 06.2016
- Completed skilled administrative work to support all office staff and operational requirements
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Delight patients and providers with an optimistic attitude and friendly personality
- Data entry, scan patient demographics, insurance card, and signed consents
- Accurately prepare patient charts for following day
- Manage approximately 30 calls, emails and faxes
Education
Bachelor of Arts - Psychology
University of Massachusetts - Lowell
Lowell, MA12.2025
Associate of Arts - Liberal Arts And General Studies
Community College of Rhode Island
Warwick, RI05.2023
Skills
- Medical office administration
- Incoming call reception
- Medical billing knowledge
- Appointment scheduling
- Medical Records Management
- Unit secretary training
- Payment collection
- Data entry
- Regulatory compliance
- Medical Terminology
- Health Insurance Verification
- Administrative Support
- Customer Service
- Strong problem solver
- Organization and efficiency
- Operational Excellence
- Schedule Management
- Relationship Building
- Active Listening
- Microsoft Office Suite
- Adaptability
Timeline
Perioperative Services Operations Clerk
Rhode Island Hospital
07.2021 - Current
Unit Secretary
Rhode Island Hospital
07.2017 - 07.2021
Outpatient Service Representative
Rhode Island Hospital
06.2016 - 07.2017
Control Clerk
Rhode Island Hospital
10.2010 - 06.2016
Bachelor of Arts - Psychology
University of Massachusetts - Lowell
Associate of Arts - Liberal Arts And General Studies
Community College of Rhode Island