Amanda Kelly
Clinton,MA
Summary
Skilled in medical office administration and radiology coordination, I excelled at Nashoba Valley Medical Center by optimizing patient scheduling and ensuring HIPAA compliance. Leveraging strong problem-solving abilities and proficiency in EMR systems, I enhanced workflow efficiency and maintained meticulous patient records, demonstrating a commitment to confidentiality and attention to detail.
Overview
7
7
years of professional experience
Work History
Clerk IV – Student Financial Services
Mount Wachusett Community College
Gardner, MA
09.2024 - Current
- Provided front-line administrative support, ensuring efficient handling of student financial aid inquiries
- Assisted with documentation processing, data entry, and record management
- Managed communications via phone, email, and in-person interactions, maintaining professionalism and confidentiality
- Utilized Microsoft Office Suite, Google Docs, and data management systems for accurate record-keeping
- Maintained organized filing systems for documentation and compliance purposes
Radiology Scheduler / Receptionist
Nashoba Valley Medical Center
Ayer, MA
09.2021 - 08.2024
- Managed patient scheduling, registration, and coordination for radiology and diagnostic imaging services
- Processed appointment modifications, cancellations, and overbookings to optimize workflow efficiency
- Verified patient insurance and obtained prior authorizations for CT scans, MRIs, and nuclear medicine procedures
- Ensured accuracy in patient demographic and billing details in Epic and other EMR systems
- Provided administrative support in the Mammogram department, including patient check-in, appointment scheduling, and medical record organization
- Maintained compliance with HIPAA regulations, ensuring patient confidentiality and accurate documentation
Administrative Assistant to Clinical Education Coordinator
Heywood Hospital
Gardner, MA
09.2017 - 09.2021
- Provided administrative and clerical support for clinical education and compliance
- Scheduled staff training, certifications, and recertifications while maintaining organized employee records
- Processed and managed employee documentation, ensuring up-to-date CPR and BLS certifications
- Assisted in onboarding new employees by organizing orientation materials and record-keeping
- Utilized Microsoft Word, Excel, and EMR systems to create reports and manage documentation
- Maintained organized filing systems, ensuring quick access to necessary records for audits and compliance checks
Education
Bachelor of Science - Political Science
Fitchburg State University
Fitchburg, MAMaster’s Degree - Forensic Psychology
Southern New Hampshire University
Manchester, NH05.2025
Skills
- Medical Office Administration
- Patient scheduling
- Insurance verification
- Medical record management
- Clerical & Administrative Support
- Document preparation
- Data entry
- Filing
- Radiology & Imaging Coordination
- Scheduling biopsies
- Scheduling MRIs
- Scheduling CT scans
- Scheduling mammograms
- Scheduling ultrasounds
- Technology Proficiency
- Microsoft Office
- Google Docs
- EMR systems
- Epic
- Meditech
- Compliance & Confidentiality
- HIPAA regulations
- Patient confidentiality
- Accurate documentation
- Customer Service & Communication
- Strong written communication skills
- Strong verbal communication skills
- Problem-Solving & Organization
- Efficiently managing multiple tasks
- Attention to detail
Certificationsandadditionaltraining
- HIPAA Compliance & Patient Privacy
- Medical Terminology & ICD-10 Coding
- Epic EMR System Training
- CPR & First Aid Certification
Key Qualifications
- Extensive experience in administrative support within a radiology department
- Strong clerical skills, including processing paperwork, data entry, and maintaining logs/records
- Proficiency in Microsoft Office, EMR systems, and scheduling software
- Ability to multitask and provide excellent customer service to patients and staff
- Experience handling sensitive medical documentation in compliance with HIPAA
Personal Information
Willing To Relocate: True
Timeline
Clerk IV – Student Financial Services
Mount Wachusett Community College
09.2024 - Current
Radiology Scheduler / Receptionist
Nashoba Valley Medical Center
09.2021 - 08.2024
Administrative Assistant to Clinical Education Coordinator
Heywood Hospital
09.2017 - 09.2021
Bachelor of Science - Political Science
Fitchburg State University
Master’s Degree - Forensic Psychology
Southern New Hampshire University
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