JOSEPH A. BOUSQUET
HOLLAND,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional, looking for a career in Human Resources.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerk IV – Student Financial Services
Springfield Technical Community College
06.2023 - Current
- Maintained knowledge on federal and state financial aid guidelines.
- Assisted students in day to day financial aid needs.
- Managed cash drawer and processed payments from customers, and third parties.
- Developed a strong understanding for Ellucian software.
- Created and maintained detailed records for students' files.
Hourly Manager
Applebee’s Bar & Grille
08.2022 - 06.2023
- Cross-trained existing employees to maximize team agility and performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Server
Applebee’s Bar & Grille
01.2018 - 06.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Deli Clerk
Shaw’s Supermarket
07.2017 - 01.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
Line Cook
Diane’s Villa Nova
09.2015 - 07.2017
- Monitored food quality and presentation to maintain high standards.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Education
Bachelor of Arts in Legal Studies -
University of Massachusetts Amherst
Amherst, MA05.2023
Associate Degree in General Studies -
Springfield Technical Community College
Springfield, MA05.2019
General Diploma -
Tantasqua Regional Senior High School
Fiskdale, MA05.2017
Skills
- Data Entry
- Customer Satisfaction
- Cash Handling
- Creative Thinking
- Attention to Detail
- Microsoft Office
- Staff Supervision
- Ellucian proficient
Certification
Fundamentals of Student Financial Aid, NASFAA Certification - Spring 2024
Service Training
- Fall 2023 - Participated in MassReconnect Committee (STCC)
- Fall 2023 - Participated in Search Committee for Director of Student Transitions (STCC)
Recognition
- Fall 2017 - Springfield Technical Community College Deans’ List
- Fall 2018 - Springfield Technical Community College Deans’ List
References
Available upon request.
Timeline
Clerk IV – Student Financial Services
Springfield Technical Community College
06.2023 - Current
Hourly Manager
Applebee’s Bar & Grille
08.2022 - 06.2023
Server
Applebee’s Bar & Grille
01.2018 - 06.2023
Deli Clerk
Shaw’s Supermarket
07.2017 - 01.2018
Line Cook
Diane’s Villa Nova
09.2015 - 07.2017
Bachelor of Arts in Legal Studies -
University of Massachusetts Amherst
Associate Degree in General Studies -
Springfield Technical Community College
General Diploma -
Tantasqua Regional Senior High School