Jennifer Fox
Clemmons,NC
Summary
I am currently a Merck Medical Moderator and Global Medical and Scientific Affairs moderator with 19 years of experience in these roles. Prior to this, I had 8 years of experience in the field and at Merck Headquarters. Strong communication skills and adaptability/willingness to learn have contributed to my success and allowed me to build long-term relationships with team members and stakeholders in multiple areas. In addition, my expertise in compliance monitoring helps to ensure that all events are following appropriate policies and regulations.
Overview
27
27
years of professional experience
Work History
Senior Medical Moderator
Merck (HCL Technologies/C3i)
06.2005 - Current
- Moderate eMedical Forum educational events and Speaker Training Webcasts for Merck on various platforms and in multiple therapeutic areas.
- Review compliance rules with Speakers in pre-call and monitor compliance for events to ensure they operate within Merck policies/regulations and the FDA guidelines.
- Ensure delivery of quality presentations in compliance with Speaker Agreements, including fair balance and consistency with the product label
- Monitor attendance prior to start time to ensure program is within compliance.
- Communicate post-event feedback to appropriate parties regarding content or compliance issues and take necessary actions if needed.
- Maintain knowledge of clinical and scientific developments and issues in certified areas
- Maintain all product certifications annually.
Specialist, GMSA Meeting Management
Merck (HCL Technologies, C3i)
01.2014 - Current
- Serve as moderator for virtual events conducted on Webex or MS Teams platforms to ensure delivery of quality presentations.
- Provide hosts and presenters with training/review of the chosen platform prior to the live event.
- Prepare the platform and load content
- Monitor attendees and chat function while also addressing technical issues and troubleshooting.
- Manage and edit post-meeting recordings, run various reports and capture chat and polling to be shared with meeting host and posted on SharePoint site.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction through proactive problem-solving and resolution.
National Health Science Associate, Metabolic Bone
Merck, US Human Health Division
09.2002 - 12.2004
- Developed and maintained long-term relationships with national and regional thought leaders in academic institutions within North and South Carolina.
- Identified and developed national and regional advocates to communicate balanced scientific evidence during medical presentations.
- Engaged thought leaders through peer level discussions involving therapeutic specific concepts resulting in movement along the advocacy continuum.
- Analyzed scientific literature and applied knowledge in ongoing discussions with thought leaders.
Professional Development Trainer
Merck, US Human Health Division
02.2000 - 09.2002
- Delivered training programs to representatives within the Ophthalmology Specialty and Vertical Specialty Teams.
- Collaborated with Instructional Design team and external vendors to design training curricula for 8 therapeutic tracks.
- Coordinated with Marketing, Medical Services and Sales Support to update training curriculum.
- Conducted field visits with Specialty Representatives to stay current on market issues on to provide feedback.
Market Integration Team Manager -Ophthalmology
Merck, US Human Health Division
08.1999 - 02.2000
- Provided support to the Therapeutic Business Group by coordinating and implementing field sales participation with key customers and events for the American Academy of Ophthalmology
- Managed planning and logistics for product meetings and market events.
Ophthalmology Specialty Sales Representative
Merck, US Human Health Division
04.1997 - 02.2000
- Conducted territory business analysis and developed tactical plants to target key market drivers in Tennessee.
- Assessed needs of physician practices to develop and implement strategies for the management of patients with glaucoma
- Implemented targeted marketing strategies and built strong client relationships.
- Mentored new district members and was class counselor for a new hire class.
- Planned first Customer Focus Group for district.
Education
Bachelor of Science - Biology
Salem College
Winston-Salem, NCSkills
- Organizational skills
- Strong communication skills
- Industry knowledge
- Interpersonal skills
- Adaptability
- Proficient in Word, PowerPoint and Excel
Timeline
Specialist, GMSA Meeting Management
Merck (HCL Technologies, C3i)
01.2014 - Current
Senior Medical Moderator
Merck (HCL Technologies/C3i)
06.2005 - Current
National Health Science Associate, Metabolic Bone
Merck, US Human Health Division
09.2002 - 12.2004
Professional Development Trainer
Merck, US Human Health Division
02.2000 - 09.2002
Market Integration Team Manager -Ophthalmology
Merck, US Human Health Division
08.1999 - 02.2000
Ophthalmology Specialty Sales Representative
Merck, US Human Health Division
04.1997 - 02.2000
Bachelor of Science - Biology
Salem College
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