Jennifer Franco
El Paso,TX
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 11 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
19
19
years of professional experience
Work History
Representative 2 (Customer Service/Billing)
Spectrum
06.2021 - Current
- Identify and resolve customer needs and issues.
- Respond to billing inquires.
- Discuss product and service information.
- Process orders and payment transactions.
Sales Assistant
Acceptance Now
01.2010 - 06.2021
- Handled credit and debit card payment processing to complete purchasing experience
- Processed orders through hi touch and coordinated product deliveries
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Substitute Teacher
Socorro Independent School District
01.2005 - 05.2009
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Helped students build learning and study skills to achieve educational goals
- Taught students for and kept up with lesson plans and student assignments.
Substitute Teacher
Ysleta Independent School District
01.2005 - 05.2009
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Taught students for days and kept up with lesson plans and student assignments
- Educated students in various subjects to provide seamless transition during absence of head teacher.
Education
Bachelor of Science - Health Promotion
The University Of Texas At El Paso
El Paso, TX12.2009
Associate of Arts -
El Paso Community College
El Paso, TX05.2003
Skills
- Merchandising proficiency
- Processing payments
- Inside and outside sales
- Customer needs assessment
- Interpersonal and written communication
- Money handling
- Multitasking
- Empathy
- Respond to customers and colleagues efficiently
Accomplishments
- Spectrum 2023 Gold Award (Outstanding Performance & Perfect Attendance)
- Hero Award 2023/2024 (Perfect Attendance)
- 2022 Silver & Bronze Award (Performance Recognition)
Timeline
Representative 2 (Customer Service/Billing)
Spectrum
06.2021 - Current
Sales Assistant
Acceptance Now
01.2010 - 06.2021
Substitute Teacher
Socorro Independent School District
01.2005 - 05.2009
Substitute Teacher
Ysleta Independent School District
01.2005 - 05.2009
Bachelor of Science - Health Promotion
The University Of Texas At El Paso
Associate of Arts -
El Paso Community College