Summary
Overview
Work History
Education
Skills
Accomplishments
I have been working in the field of sales, customer oreiented & dedicated to customer relations.
Timeline
SeniorSoftwareEngineer

Icis Hoover

Charlotte,NC

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

Overview

1
1

8 Years of professional experience

Work History

Customer Service Representative

Circle K Convenience
12.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Deli Sales Associate

Foodlion Grocery Store
11.2022 - Current
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Assistant Manager in Training

7 Eleven Franchise
12.2021 - 07.2022
  • Motivated employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

High School Diploma -

Hopewell High School
Huntersville, NC
06.2018

Skills

  • Revenue Growth
  • Speaking Clearly
  • Effective Customer Communication
  • Team Goals
  • Promotional Campaigns
  • Merchandising Proficiency
  • Promote Products
  • Upselling
  • Processing Customer Requests
  • Superior Organizational Skills
  • Serve Customers
  • Financial Transactions

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

I have been working in the field of sales, customer oreiented & dedicated to customer relations.

Im 100% great at what i do when it comes to being a customer service representative and acting on the needs of customers who keeps all business in business ,without the customers no business would be able to be in business. Im a firm believer in taking care of those customers and doing good by them to keep them coming back, very humble & dedicated for what i do. 

Timeline

Customer Service Representative

Circle K Convenience
12.2022 - Current

Deli Sales Associate

Foodlion Grocery Store
11.2022 - Current

Assistant Manager in Training

7 Eleven Franchise
12.2021 - 07.2022

High School Diploma -

Hopewell High School

Similar Profiles

CREATE PROFILE
Icis Hoover