ZANYIA QUIROZ LOPEZ
Norcross,United States
Summary
Detail-oriented Hostess/Server and WIC Clerk with comprehensive expertise in customer service and client management. Skilled in communication, problem-solving, and teamwork, driving service efficiency and customer satisfaction. Developed engaging lesson plans and implemented classroom management techniques to support early childhood development, collaborating with parents and staff to enhance student performance and social skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
North Dekalb Public Health
Atlanta, Georgia
02.2025 - Current
- Managed appointment scheduling for health services and follow-up consultations.
- Educated community members about health resources and preventative measures.
- Provided support in processing patient information and maintaining accurate records.
- Resolved customer complaints efficiently while maintaining professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
Hostesses/Server
Jalisco
Peachtree, United States
06.2022 - 08.2023
- Greeted and seated guests, ensuring efficient table turnover and excellent customer service.
- Managed up to 50 orders per shift with high accuracy and speed.
- Addressed customer complaints promptly to improve dining experience.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Ensured cleanliness and organization of front-of-house to create welcoming environment for guests.
WIC clerk
North Dekalb Health Center
Doraville, United States
08.2019 - 05.2021
- Processed over 1,000 applications, improving service efficiency and reducing wait times.
- Managed client intake and eligibility verification, ensuring accurate data entry and compliance to support eligibility determinations.
- Collaborated with healthcare professionals to coordinate client services, improving access to necessary care.
- Resolved client issues promptly, fostering high satisfaction and trust in services provided.
Cricket associate
Cricket Wireless
Chamblee, United States
06.2018 - 10.2019
- Guided customers in product selection, contributing to 15% sales increase.
- Resolved customer complaints, enhancing satisfaction scores by 10 points.
- Oversaw inventory management and restocking, resulting in 12% reduction in stockouts.
- Trained new employees, cutting onboarding time by 20%.
Preschool teacher
Maxwell High
Lawrenceville, United States
08.2016 - 12.2017
- Implemented classroom management techniques that cultivated a positive learning environment.
- Assessed student performance and provided tailored feedback to support individual growth.
- Collaborated with parents and staff to support individual student needs and progress.
- Organized educational activities that promoted social and cognitive skill development among preschoolers.
- Designed engaging lesson plans, fostering early childhood development and creativity.
Education
High School Diploma -
Berkmar High School
Norcross, GA05.2017
Skills
- Customer service
- Communication
- Conflict resolution
- Customer relations
- Customer retention
- Teamwork
- Time Management
- Activity organization
- Training
- Leadership
- Problem-solving
- Efficiency Improvement
- Sales increase
- Revenue growth
- Organizational skills
- Inventory management
- Data Management
- Quality Control
- Critical Thinking
- Conflict Management
- Workforce development
Languages
- Spanish
- English
Timeline
Customer Service Representative
North Dekalb Public Health
02.2025 - Current
Hostesses/Server
Jalisco
06.2022 - 08.2023
WIC clerk
North Dekalb Health Center
08.2019 - 05.2021
Cricket associate
Cricket Wireless
06.2018 - 10.2019
Preschool teacher
Maxwell High
08.2016 - 12.2017
High School Diploma -
Berkmar High School