Jennifer Franklin

Work History

Home Health RN Case Manager

Hospice and Palliative of Buffalo

06.2023 - Current

Assisted in developing patient care plans based on individual needs and preferences.
Coordinated with interdisciplinary teams to ensure comprehensive patient assessments.
Monitored and documented patient progress, adjusting care strategies as needed.
Educated patients and families on health management and available resources.
Empowered patients and their families to take an active role in care decisions, fostering a sense of self-efficacy.
Provided emotional support and kind companionship to patients and families.
Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
Evaluated patient histories, complaints, and current symptoms.
Educated patients and families on disease processes, medications and treatments.
Assessed patients' health status and developed individualized care plans to suit their needs.
Ensured compliance with regulatory guidelines governing home healthcare practice through meticulous attention to detail in documentation processes and quality assurance measures
Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
Collaborated with vendors to procure medical equipment, supplies and services.
Administered different therapies and medications in line with physician orders and treatment plans
Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
Served as an expert resource for families by providing guidance on disease management techniques, self-care strategies, and available community resources.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Perioperative Registered Nurse

Buffalo Ambulatory Surgery Center

06.2022 - 06.2023

Administered preoperative assessments and coordinated patient care plans with surgical teams.
Monitored vital signs and managed anesthesia equipment during surgical procedures.
Assisted in maintaining sterile environments, ensuring compliance with infection control protocols.
Educated patients and families on preoperative preparations and postoperative care instructions.

Telemetry Registered Nurse

Buffalo General Medical Center

07.2021 - 06.2022

Administered medications and treatments following established protocols for patient safety.
Collaborated with interdisciplinary team to develop and implement individualized care plans.
Educated patients and families on treatment processes, contributing to improved understanding of care.
Conducted thorough assessments to identify patient needs and adjust interventions accordingly.
Trained new nursing staff on telemetry monitoring systems and clinical procedures, enhancing team efficiency.
Decreased patient complications through diligent monitoring of vital signs, lab results, and other telemetry data.
Enhanced patient care by accurately interpreting cardiac monitor readings and promptly reporting critical findings to healthcare team.
Enhanced teamwork within the telemetry unit through active participation in daily huddles, shift handoffs, and collaborative problem-solving sessions.
Increased patient satisfaction scores through attentive listening, empathetic support, and timely addressing of concerns.
Ensured patient safety through vigilance in infection control practices, falls prevention strategies, and medication administration protocols.
Optimized workflow efficiency within the unit by prioritizing tasks according to urgency and collaborating with fellow nurses during peak periods of activity.
Provided compassionate end-of-life care for terminally ill patients while supporting their families during difficult times.

Manager/Bartender Shift Manager

PCG Inc

09.2008 - 03.2020

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained and mentored new bartenders on menu offerings and customer service standards.
Supervised bar operations, ensuring compliance with health and safety regulations.
Developed efficient workflows to enhance beverage preparation speed during peak hours.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Managed bar inventory, restocked supplies.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Set up bar for operation, obtained cash bank, and stocked service bar.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Objective

Work History

Home Health RN Case Manager

Perioperative Registered Nurse

Telemetry Registered Nurse

Manager/Bartender Shift Manager

Education

Bachelor In Nursing Science - Nursing

Associate Degree In Nursing - Nursing

Associate Of Applied Science -

Overview

Timeline

Certification

Skills

Summary

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