Jennifer Franklin
CareFirst BCBS Contingent Worker
Baltimore,MD
25
years of professional experience
To obtain a position as where I can utilize my acquired skills, and customer service to excel in the experience of patient care.
Work History
General Clerk II
1 Year 10 Months- Retrieved and reviewed electronic health records, identifying clinical data for HEDIS compliance. Conducted outreach to providers to gather relevant information. Performed onsite collection of vendor records to support project needs. Supported risk adjustment audits and audit-related initiatives, ensuring accuracy of clinical data. Managed and executed retrieval activities to streamline processes daily and weekly retrieval activities.
Home Health Professional
2 Years 3 Months- Proficient in organizing medication’s, doctor appointments. Excellent interpersonal skills. Advocate on behalf of clients’ medical needs. Provide effective support in emergency situations.
- Assisted patients with daily living activities, promoting independence and well-being.
- Collaborated with healthcare professionals to develop and implement care plans.
Medical Assistant
6 Months- Manage and update digital patient files. Assist with wound care, casting, minor foot surgeries, and removing stitches. Sterilize and manage specialized lower extremity instruments and diagnostic tools.
Medical Assistant
5 Months- Cared for and educated patients about their conditions while performing a wide variety of job duties. Triage patients, taking vitals, scheduling, blood draws, prepared referral and lab requisitions, prepared lab specimens, provided test results. Performed in office test, such as pregnancy urinalysis, strep, diabetic blood level, and assist with gynecological exams and cultures Administered vaccinations Pediatrics and Adults. Assist Physicians during code blue’s identification of patient and patient history for adequate care to the patient. Verified patient charts using EMR system Nextgen to maintain accurate and up-to-date records. Patient labs, ER visits, hospitalizations verified through EMR Crisp.
- Assisted healthcare professionals in patient examinations and procedures, ensuring comfort and accuracy.
- Managed patient scheduling and follow-up appointments to enhance operational efficiency.
- Performed administrative tasks, including maintaining patient records and processing insurance claims.
Medical Assistant
4 Months- Facilitating efficient and timely entry of patient to the office setting by entering gnosis, CPT codes, insurance verification and billing. Other EMR”s used are as followed, Mastermind, EMA, Toolkit, and Nextgen, Processed payment through EMR Sage. Greeting all patients; Handing out appropriate literature and information & forms to be filled out by patient; checking for accuracy and completion; Assist with procedures such as Excisions, Rescissions, suture removals, wound checks and Biopsies
Medical Assistant, Neurosurgery (University of Maryland Hospital)
- Medical assistant responsibilities, such as triage patients. Taking vitals, taking patient back to rooms, and setting up exam rooms for physicians, assisting with exams as needed by physicians. using EMR Epic. Organized and aided throughout the office as Physicians will perform many duties and juggle large numbers of patients without immediate supervision.
Medical Assistant
3 Months- Specialized and performs multiple clinical and administrative functions throughout specialty team using EMR Epic. Aiding physicians(s) in exam rooms in several health fields, including rotating from specialties such as, Ophthalmology, Podiatry, Cardiology, Urology, Neurology Gynecology, and Optometry. To ensure patient health and proficiency in the office.
Medical Assistant
4 Months- Verified accurate chart prep before patient visit, accurately updated medication record Medications, Allergies, Pharmacies, Risk Factors, Social Histological History in patient chart upon each visit using EMR Epic. Obtained vital signs, EKGs, and rhythm strips during patient visits. Ensured compliance with OSHA and HIPAA policies to maintain patient confidentiality and safety.
Medical Assistant, Care Coordinator
1 Year 1 Month- Worked to establish care services and appropriate follow ups for required patientcare. Provided needed resources for patients to maximize care opportunities. Patient tracks flow through Case Management, Hospitalization, and Referral Services ensuring continuous care using EMR Centricity. Worked one on one with the providers to provide appropriate support for patients. Provided diabetes education and insulin training to patients to enhance care. Performed taskss such as EKG’s, Labs, Vitals, and other clinical duties and wellness enhancer.
Technician, Medical Support
2 Years 3 Months- Provided support to nursing staff in the Disease Management, Utilization Management Case Management and Maternity Processes. Ensured the appropriate transition of patient care across the care continuum. Maintain members' files, records, and other information. Compiles technical and statistical data for reports and records. May create large claim notices (LCN). Track member information needed for further reviews and/or appeals. Establishes and maintains cooperative and productive working relationships with internal and external customers.
Senior Customer Service Representative (Acting Supervisor)
4 Years 5 Months- Fielded inbound calls from patients, nurses, and doctors retrograding various issues and concerns within the hospital facility. Assisted management as Acting Supervisor with all other office duties such as staff scheduling, payroll, training new hires and existing employees on various policies, procedures regarding the duties and the functionality of our internal system. EMR ProSys.
- Led customer service initiatives to enhance patient satisfaction and streamline communication processes.
- Trained and mentored junior staff on best practices in customer interaction and conflict resolution.
- Implemented feedback mechanisms to identify service gaps and improve operational efficiency.
Education
Certificate of completion
Skills
CPR Certification with American Heart Association
Basic First Aid. Administration of Medications: ID
SC
IM injections.
Knowledge of HIPAA. In depth knowledge of Electronic Medical Records (EMR)
Epic
CRISP
Microsoft Office Suite Word Processing
Computer Billing
Excel
Outlook
Toolkit
Nextgen and Sage.
Timeline
General Clerk II
CareFirst BCBS Contingent Worker
12.2024 - CurrentRead More
Medical Assistant
MVS Podiatry Associates
06.2024 - 12.2024Read More
Home Health Professional
Obimem Caring Hand Inc. & LLC
10.2022 - 01.2025Read More
Medical Assistant
Baltimore Medical System
07.2015 - 12.2015Read More
Medical Assistant
Dr, Israel Eckman, Advanced Dermatology
01.2015 - 05.2015Read More
Medical Assistant, Neurosurgery (University of Maryland Hospital)
Allied Health Temp Agency
08.2014 - 08.2014Read More
Medical Assistant
University of Maryland Faculty Physicians (Upper Chesapeake Medical Belair, MD
05.2014 - 08.2014Read More
Medical Assistant
Chesapeake Cardiology Associates (GBMC)
09.2013 - 01.2014Read More
Medical Assistant, Care Coordinator
Potomac Physicians
06.2012 - 07.2013Read More
Technician, Medical Support
Nationwide Better Health
12.2008 - 03.2011Read More
Senior Customer Service Representative (Acting Supervisor)
Johns Hopkins Hospital
12.2001 - 05.2006Read More
Fortis Institute-Towson
Certificate of completion
Read More
Baltimore City Community College
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Loch Raven High School
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