Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanika S. Boswell

Summary

Proven experience providing customer support in healthcare and retail environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Registered Medical Assistant/ Med Tech

Southern Health Partners, Johnston County Detention Center
10.2018 - 02.2019
  • Perform quality patient care services for Johnston County Detention Center
  • Ordered, prepared and passed medications, specific to MD orders
  • Completed and updated Medication Administration Records
  • Work in other areas of the medical department as needed and within the boundaries of State Scope of Practice and Guidelines

Medical Assisting

Medmart Urgent Care and Primary Care
06.2017 - 07.2017
  • Internship
  • Assisted Providers in delivering excellent patient care in a busy primary care/urgent care setting
  • Recorded medical history, chief complaint(s) and accurately documented vital signs in EMR system (ReLiMed EMR)
  • Duties included; Injections, Phlebotomy, Vaccinations, School and DOT Physicals, Drug/Alcohol screens, Ear Lavage
  • Responsible for tests ordered by physician; EKG, Strep test, Flu tests, Mono tests, Urinalysis, Urine Cultures, Blood sugar checks, Pregnancy tests
  • Patient call backs, referrals and prescription call ins
  • Administrative duties included: faxing, distributing mail, answering phones
  • Patient check-in/out, insurance verifications, accepted payments, scheduled appointments

Store Protection Specialist/Sales Associate/Cashier

Ross (DD's Discount Store) Corporation
06.2014 - 03.2016
  • Hired as Cashier, promoted to store protection specialist supporting loss prevention
  • Assisted with training new associates on company policies and procedures
  • Responsible for accurate cash handling, working with all customer transactions
  • Shared responsibility for opening and closing store

Nursing Assistant

Sharp Coronado Hospital
02.2007 - 10.2008
  • Medical/Surgery and Telemetry Unit
  • Patient care under the direction of nursing staff
  • Feeding, bathing or moving patients and changing linens post-surgery
  • Vital Signs, accurate entry of data into EMR
  • IV and Foley catheter removal, EKG hook ups, bladder scans, other duties as required
  • Postmortem Care

Education

AAS - Medical Assisting

ECPI University
Raleigh, NC

Skills

  • Patient intake
  • Vital signs
  • EKG
  • Injections; Sterilizing instruments
  • Basic lab testing Removed patient IV and Foley
  • Customer mediation
  • Medical Terminology
  • Correctly measuring medications
  • Entering patient data into the patient records
  • Microsoft Office
  • Medisoft, Practice Partner, ReliMed
  • Billing and coding for all insurance companies
  • CPR/BLS Certification – American Heart Association
  • Customer Service

Timeline

Registered Medical Assistant/ Med Tech

Southern Health Partners, Johnston County Detention Center
10.2018 - 02.2019

Medical Assisting

Medmart Urgent Care and Primary Care
06.2017 - 07.2017

Store Protection Specialist/Sales Associate/Cashier

Ross (DD's Discount Store) Corporation
06.2014 - 03.2016

Nursing Assistant

Sharp Coronado Hospital
02.2007 - 10.2008

AAS - Medical Assisting

ECPI University

Similar Profiles

CREATE PROFILE
Shanika S. Boswell