Jennifer Frederick

• As a Pet Owner Care Team advisor at Vetsource, I am trained in every Tier 1 queue and Tier 2 (pharmacy tech) that is available to be in. Provided excellent customer service to all callers, enhancing customer satisfaction. I supported team members by answering their call-related questions. I am willing to learn new information whenever possible to do my job to the best of my ability. Assisted Pet Parents with order placements, e-commerce coaching, and clinic orders, ensuring smooth transactions and customer satisfaction. I have experience in both Phones, chats and emails.
• Resolved customer inquiries through effective communication and problem-solving techniques.

Resolved customer inquiries through effective communication and problem-solving techniques.

Streamlined support processes to enhance response times and customer satisfaction.

Educated clients on product features, ensuring informed purchasing decisions.

• As a Nintendo Switch Specialist I helped consumers with technical issues with the Nintendo Switch via phone, Chat, and SMS. I guided consumers in troubleshooting issues and arranged for repairs.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.

• Provided customer service in person and via phone, addressing inquiries and resolving issues.
• Managed guest reservations, processed payments, and provided directions to enhance customer experience.
• Provided bookkeeping support by managing financial records and transactions during staff absences.

• Instructed and motivated patients in exercises and functional activities, ensuring safety and adherence to medical staff directives.
• Documented treatment provided and equipment utilized to maintain accurate patient records.
• Discuss patient treatment plans with physical therapy staff to ensure comprehensive care. with physical therapy staff or others to discuss and evaluate patient information for planning, modifying, or coordinating treatment.

• Recorded customer transactions in computer system, issuing computer-generated receipts to ensure accurate transaction documentation.
• Balanced cash drawers, including currency, coins, and checks, at end of shifts, calculating daily transactions for financial accuracy.
• Prepared currency, coins, and checks for deposit or shipment to branch banks or Federal Reserve Bank by counting received amounts manually or using currency-counting machine.