Jennifer Satberry
Houston,TX
Summary
Versatile and results-driven professional with extensive experience in customer service and technical support, notably with Intuit-Tax. Excelled in roles requiring exceptional organizational skills and CRM software proficiency. Demonstrated ability to enhance customer satisfaction and team efficiency, leveraging strong communication skills and a proactive approach to problem-solving. Proven track record in improving service delivery and streamlining workflow processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Advisor II/Remote
Intuit-Tax
04.2024 - Current
- Provide standard customer service to customers calling in for assistance with turbo tax
- Assist customer with their Quickbooks accounts
- Help customers navigate thru software./Use of Salesforce, Adobe, Slack, Microsoft teams/And Ccp
- Reconciliation, payroll support, Accounting Group
- Time management system
- Payments
Stay at Home Mom
05.2023 - 04.2024
- My son is autistic and I've stayed home to help him with therapy and introducing and transitioning him into the school system
Claims Representative/Remote
Sitel /Foundever
03.2023 - 05.2023
- Filing FNOL (First notice of lost) claims
- Imputing description of what happened and location of lost
- Providing customer with claim number and Adjusters information
Stay at Home Mom
10.2021 - 03.2023
- Stay at home to my autistic son with speech and occupational therapy
- Also looking for a full time position
Retention Specialist-Remote , Work From Home
Just Energy
07.2020 - 11.2020
- Renewals , new enrollments, plan change , transfers and market trak
- Ercot, crm and put knowledge
Account Services Supervisor
Xerox/Conduent
04.2016 - 08.2018
- Taking inbound calls for cox communications
- Technical support/troubleshooting and billing accounts
- Schedule appointment s for customer assistance
- Take payments
- Upgrade customer accounts
- Account services supervisor, handling a team of 15 to 20 agents
- Call center management experience
Education
Associate - Medical Assistant
Remington College
Houston, TX11-2014
High School - Health Occupational Students of America
Hastings High School
Houston, TX05.2003
Skills
- Training & development
- Organizational skills
- Venipuncture
- Insurance Verification
- Caregiving
- Medical Imaging
- Vital signs
- Medical records
- Phlebotomy
- CRM software
- Cooking
- Typing
- EMR Systems
- Negotiation
- Appointment Scheduling
- Filing Techniques
- Billing and Collections
- Injections/Venipuncture
- Visual Acuity
- Patient Positioning and Draping
- Tray preparation
- Assisting in procedures
- Bandaging
- Patient Check In Procedures
- Patient History and Charting
- X-Rays
- Sterile Technique and Asepsis
- EKGs
- Urinalysis
- Injections
- Medical Office Experience
- Software troubleshooting
- Medical Terminology
- Customer service
- Technical support
- HIPAA
- EMR systems
- Medical imaging
- Memory Care
- Sales
- Customer support
- Analysis skills
- Phone etiquette
- Accounting
- E-commerce
- Nursing
- Communication skills
- ICD-10
- Telecommunication
- Microsoft Word
- Laboratory Experience
- Quality Assurance
- Patient Care
- QuickBooks
- Medical Scheduling
- 10 key typing
- Payroll management
- Time management
Location
Houston, TX
Certification
Driver's License
Personal Information
Authorized To Work: US
Accomplishments
Over 15 years of dedicated customer service
Timeline
Customer Service Advisor II/Remote
Intuit-Tax
04.2024 - Current
Stay at Home Mom
05.2023 - 04.2024
Claims Representative/Remote
Sitel /Foundever
03.2023 - 05.2023
Stay at Home Mom
10.2021 - 03.2023
Retention Specialist-Remote , Work From Home
Just Energy
07.2020 - 11.2020
Account Services Supervisor
Xerox/Conduent
04.2016 - 08.2018
Driver's License
Associate - Medical Assistant
Remington College
High School - Health Occupational Students of America
Hastings High School
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