Stacee Jones
Hampton,VA
Summary
Experienced customer service professional with a strong background at Wipro Limited, excelling in client communication and problem resolution. Proven track record of improving customer satisfaction through targeted support and education initiatives. Expertise in Microsoft Office Suite and team leadership, achieving top performance in high-pressure settings. Dedicated to cultivating positive client relationships and driving impactful outcomes.
Overview
13
13
years of professional experience
Work History
Customer Service Representative (Remote)
Wipro Limited
Atlanta, GA
09.2020 - Current
- Resolved customer service inquiries on first call by identifying topics and assistance needed.
- Educated customers on consumer-driven health care to optimize benefit plan selection.
- Guided customers through myuhc.com and other UnitedHealth Group websites to enhance self-sufficiency.
- Provided support for benefits, eligibility, claims, and financial spending accounts in Call Center setting.
- Updated databases with new and modified customer data.
Delivery Driver
DHL Logistics
Atlanta, GA
11.2022 - 12.2025
- Inspected the delivery vehicle to ensure optimal safety and performance prior to each trip, before loading trucks, and safely secured merchandise to prevent damage during transportation.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Community Health Worker
New Beginnings 4 Healthy living
Decatur, GA
09.2023 - 12.2024
- Applied emotional support and positive behavior modification techniques to foster improvement in individuals.
- Utilized behavior analysis methods to understand and address various issues effectively.
- Served as a liaison between healthcare providers and community organizations.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Participated in outreach activities such as health fairs or community events.
Team Lead/Sales Associates
Metro by T-Mobile
Jonesboro, GA
02.2015 - 09.2020
- Approached service and sales with composure, integrity, and compassion while meeting store sales goals.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Coached other employees in customer service strategies and successful selling techniques.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Rideshare Driver
Uber/Lyft
Atlanta, GA
09.2017 - 07.2020
- Transported clients safely and punctually using personal and company vehicles.
- Ensured compliance with all state and traffic laws during transport and delivery operations.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Achieved consistently high customer scores due to exceptional service.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
Claim Examiner
Wipro Limited
Atlanta, GA
09.2012 - 02.2015
- Processed medical claims according to plan guidelines within established turnaround times.
- Reviewed claims for legitimacy and accuracy, meeting production and quality standards.
- Maintained detailed records for all activities related to each claim file.
- Participated in meetings with senior management to discuss claims handling trends.
- Reviewed policies to determine coverage levels and assist in approval or denial decisions.
- Updated knowledge through continuing education and advanced training initiatives.
Education
Community Health Worker Certification -
Georgia Health Department
Atlanta, GA08.2023
National and State law real estate studies -
Metro Brokers real estate school
Atlanta, Georgia06.2022
Diploma - General Studies
Norfolk Preparatory High
Norfolk, VA05.2000
Skills
- Microsoft Office Suite
- Presentation software
- Spreadsheet management
- Operating systems
- CPR certification
- Web browsers
- Telecommunication tools
- Customer service expertise
- Sales and marketing strategies
- Community engagement
- Youth mentorship
- Coaching techniques
- Data entry
- Client communication
- Problem solving
- Time management
- Team leadership
- Safety compliance
- Remote office availability
- Recordkeeping
- Active listening
- PPE compliance
- Analytical
- Calm under pressure
- Google drive
- Organization
- Training & Development
- Organizational skills
- Decision-making
Timeline
Community Health Worker
New Beginnings 4 Healthy living
09.2023 - 12.2024
Delivery Driver
DHL Logistics
11.2022 - 12.2025
Customer Service Representative (Remote)
Wipro Limited
09.2020 - Current
Rideshare Driver
Uber/Lyft
09.2017 - 07.2020
Team Lead/Sales Associates
Metro by T-Mobile
02.2015 - 09.2020
Claim Examiner
Wipro Limited
09.2012 - 02.2015
Community Health Worker Certification -
Georgia Health Department
National and State law real estate studies -
Metro Brokers real estate school
Diploma - General Studies
Norfolk Preparatory High
Similar Profiles
Sachi KumbhareSachi Kumbhare
Business Analyst at Wipro LimitedBusiness Analyst at Wipro Limited
Veera Prasad BeerellyVeera Prasad Beerelly
Automation Practice Head at Wipro LimitedAutomation Practice Head at Wipro Limited
Gurudatta MishraGurudatta Mishra
Technical Lead at Wipro limitedTechnical Lead at Wipro limited
ARAVIND BETHAPUDIARAVIND BETHAPUDI
Project Manager at Wipro LimitedProject Manager at Wipro Limited
Dylan Paul BlackshearDylan Paul Blackshear
Patent Analyst / Commercial Team Co-Manager at Global Patent SolutionsPatent Analyst / Commercial Team Co-Manager at Global Patent Solutions