Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Freudenberg

Baytown,TX

Summary

Versatile analyst and manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of life insurance and an unsurpassed work ethic. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Business Analyst Manager

Corebridge Financial
11.2018 - Current
  • Review and provide feedback or approval to business units and IT on all data files and sample document files before sent to regulators
  • Provide training and explanations to the business units regarding regulatory inquiries and exams
  • Research cases and provide supporting documentation to Regulatory Event Management and Regulatory Controls Governance teams when requested
  • Assist with field compliance inquiries received from the states
  • Track and provide updates on Corrective Action Plans once exams are over and remediation begins
  • Project manage regulatory updates
  • Complete monthly review of Cross Border sales to ensure compliance with policy and work together with distribution, legal and compliance to strengthen process
  • Collaborate with the business units, IT, REM and RCG teams to improve our processes and overall quality for market conduct exams and other regulatory inquiries

Reinsurance Administration Manager

AIG American General
02.2013 - 11.2018
  • Managed the team including staffing decisions, staff development and appraisal, employee morale, retention, and engagement
  • Organized resources to ensure highest priority projects were completed timely and thoroughly
  • Built productive relationships with key departments in the company and addressed core issues that caused reinsurance problems
  • Ensured business processes and procedures were designed to mitigate errors
  • Reviewed internal controls and procedures to identify root causes of issues to prevent similar occurrences in the future
  • Built and maintained relationships with external reinsurance partners
  • Monitored exception reporting and claims to ensure timely and accurate processing
  • Assisted with review, testing, and implementation of service requests
  • Drafted an on-the-job training plan, a pilot plan and a go live plan to transition processes to the Finance Center
  • Provided training and daily support to the Finance Center in Bangalore, India

Senior Client Service Analyst

AIG American General
07.2007 - 02.2013
  • Monitored and processed policies in the facultative AWD queue
  • Handled direct bill administration
  • Reviewed various reports and updated policies in TAI system
  • Researched and responded to reinsurer inquiries
  • Conducted death claim processing peer reviews
  • Analyzed documents in AWD and treaties to ensure reinsurance was placed correctly
  • Assisted with process documentation and provided guidance to teammates
  • Participated in IT projects and performed financial analysis
  • Organized reinsurer audits

Payroll Processing Analyst

AIG VALIC
09.2005 - 07.2007
  • Assigned files to processors daily and constantly evaluated queues to distribute workflow evenly
  • Worked closely with RSAs and business analysts to ensure feedback files were successfully sent
  • Drafted and updated procedures that so each team member could perform all job functions
  • Reviewed daily reports in Microsoft Access to confirm contact was made for all files in bad order and worked error reports in Retirement Manager
  • Evaluated files to determine cause of errors and contacted the client. Walked them through file correction and verified file was resubmitted successfully

Customer Service Professional

AIG VALIC
08.2002 - 09.2005
  • Processed capital transfer/rollover money
  • Verified that the client's funds were placed into accounts with correct allocations and in compliance with EGTRRA guidelines
  • Balanced the lockbox ledger every evening
  • Performed follow up activities on incomplete transfer/rollovers
  • Communicated with vendors, field personnel, and clients
  • Trained new employees

Education

MBA -

Lamar University
Beaumont, TX
12.2023

BBA -

Sam Houston State University
Huntsville, TX
05.2018

Associate of Arts Degree -

Lone Star College
Spring, TX
12.2000

High School Diploma -

Spring High School
Spring, TX
05.1998

Skills

  • Data Analysis
  • Research
  • Leadership
  • Client Relationships
  • Project Management
  • Cross-functional Collaboration
  • Procedure Development
  • Audit Support
  • Critical Thinking Abilities
  • Business Process Improvement

Certification

Fellow, Life Management Institute (FLMI)

Associate, Customer Service (ACS)

Timeline

Business Analyst Manager

Corebridge Financial
11.2018 - Current

Reinsurance Administration Manager

AIG American General
02.2013 - 11.2018

Senior Client Service Analyst

AIG American General
07.2007 - 02.2013

Payroll Processing Analyst

AIG VALIC
09.2005 - 07.2007

Customer Service Professional

AIG VALIC
08.2002 - 09.2005

MBA -

Lamar University

BBA -

Sam Houston State University

Associate of Arts Degree -

Lone Star College

High School Diploma -

Spring High School

Fellow, Life Management Institute (FLMI)

Associate, Customer Service (ACS)

Jennifer Freudenberg