JENNIFER FRUGE
Henderson,NV
Summary
With a solid foundation in a fast-paced, customer-centric environment, I have developed strong skills in communication, problem-solving, and customer service. Eager to transition into a new field, I aim to leverage my extensive experience in managing client interactions and resolving issues. My objective is to achieve positive outcomes and make meaningful contributions within a collaborative team setting.
Overview
9
9
years of professional experience
Work History
Aircraft Cabin Cleaner
Unifi
12.2024 - Current
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
- Promoted a positive image of the airline with professional appearance and interactions during cabin inspections.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
Airport Customer Service Agent
Alaska Airlines
04.2024 - 12.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
Ramp Agent
McGee Air Services
02.2023 - 03.2024
- A Ramp Agent is a professional responsible for under-wing services for aircraft, including guiding and parking aircraft, loading and unloading luggage and cargo, and performing cabin maintenance tasks
- They work in a team to ensure the smooth operation and timely departure of aircraft
- Loaded and unloaded mailbags onto carts for delivery to post offices and loaded baggage into carts for transport to airplanes
Beverage Server
Emerald Queen Casino
03.2022 - 02.2023
- My duties as a beverage server is too interact with customers, answer any question the guest might have about the drink menu
- We also assist in making non alcoholic and alcoholic beverage
- Greeting customers with a polite and professional demeanor all while recommending specials to increase profits
- Making sure guest are happy and resolving any issues that may have occurred during their stay
- Keeping a clean work station and prioritizing tasks during peak hours
Bartender
Lucky Eagle Casino
03.2019 - 02.2022
- Greeting guest upon arrival while checking customers identification to verify age requirements for alcohol purchase
- Operated cash register for all transactions and made change for cash transactions
- Staying up to date on the latest mixology trends, and preparing cocktails from bar recipes
- Preventing intoxicated guests, and following alcohol awareness procedures
Station Agent
Envoy Airlines
01.2016 - 02.2019
- As a station agent I performed both gate and ramp duties to ensure an on time and safe departure
- I worked well with other employees accomplishing goals efficiently and safely
- Directed aircraft to and from gate with accurate movement and proper safety equipment
- I helped customer with exceptional service, obtain tickets, and processed various forms of payment
- Answered any and all inquiries, and general information over the telephone with a polite tone of voice
- Provided load manifests to insure accuracy of all document and forms
Education
High School Diploma -
Jennings High School
Skills
- Customer Service
- Strong multitasking
- Airline Policies Knowledge
- Adaptability
Timeline
Aircraft Cabin Cleaner
Unifi
12.2024 - Current
Airport Customer Service Agent
Alaska Airlines
04.2024 - 12.2024
Ramp Agent
McGee Air Services
02.2023 - 03.2024
Beverage Server
Emerald Queen Casino
03.2022 - 02.2023
Bartender
Lucky Eagle Casino
03.2019 - 02.2022
Station Agent
Envoy Airlines
01.2016 - 02.2019
High School Diploma -
Jennings High School