Marcus Rodriguez
Passaic,NJ
Summary
Adept at enhancing team efficiency and customer satisfaction, my role at FedEx honed my time management and problem-solving skills. Through positions at Pure Waten and Teefx, I significantly improved service quality and operational workflows, demonstrating a commitment to excellence and a knack for fostering collaborative success.
Overview
8
8
years of professional experience
Work History
Aircraft Cabin Cleaner
Worldwide Flight Services
03.2023 - Current
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
Sales Associate/Front Desk
Pure Watench
05.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Package Handler
FedEx
05.2021 - 11.2021
Screen Printer
Teefx
01.2018 - 09.2018
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Installed and repositioned screen printing plates and pressure roles.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
Team Member
David's Cookies
08.2016 - 10.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Passaic High School
Passaic, NJ06.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Aircraft Cabin Cleaner
Worldwide Flight Services
03.2023 - Current
Sales Associate/Front Desk
Pure Watench
05.2021 - 02.2023
Package Handler
FedEx
05.2021 - 11.2021
Screen Printer
Teefx
01.2018 - 09.2018
Team Member
David's Cookies
08.2016 - 10.2017
Passaic High School
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