Jennifer Fuentes Rodriguez
Boston,MA
Summary
Technical Support Specialist with extensive experience providing user support and troubleshooting technology issues for the Harvard Institute for Learning in Retirement. Skilled at communicating technical concepts in an easy-to-understand manner and offering actionable solutions. Train faculty and students on classroom and online learning technologies to ensure a seamless educational experience. Known for strong problem-solving abilities and patience when resolving technical difficulties. Maintain positive relationships with all users through courteous and knowledgeable members' support.
Overview
10
10
years of professional experience
Work History
Technology and Facilities Support Assistant
Harvard Institute for Learning in Retirement
09.2018 - Current
- Lead up to 15 training sessions a week to help course leaders navigate the Zoom platform
- Assist and train one-on-one members with the operation of classroom technology
- Connect members’ personal devices to the Harvard University network; reset HarvardKey passwords and usernames for members
- Assist members navigating through the online learning platform Canvas
- Create learning material for members, including a Tech Glossary and a presentation on information security
- Provide administrative support including data entry, filing, data verification
- Record donations to the department by entering them into FileMaker and Excel for the annual budget.
Media and Technology Technician
Harvard University of Arts and Sciences
01.2018 - 09.2018
- Assisted and trained one-on-one faculty, staff, and students with the operation of classroom technology
- Set up and operate a wide range of media equipment including: video recording, data projection, and audio reinforcement
- Worked with IT department to upgrade software, install and integrate computers into classroom media systems, and perform minor repairs
- Supported Help Desk by answering phones, greeting, directing, and assisting clients
- Provided AV set up and troubleshooted during classes and events
- Provided administrative support including data entry, filing, data verification, order forms, and reports.
Server
Cinco de Mayo
10.2013 - 09.2018
- Handle customer transactions while maintaining a balanced and accurate cash register reconciling $1,200 per shift
- Demonstrate excellent hospitality towards hundreds of guests and residents and assuring customer satisfaction
- Register customers in a database and ensure reservations are timely.
Cashier
Showcase Cinemas
09.2017 - 02.2018
- Assisted hundreds of customers per shift, earning consistently positive customer feedback
- Collected and balance cash and card transactions totaling $3,000+ per shift with no errors.
Crew Member, Deli
Market Basket
01.2015 - 03.2017
- Handled orders from customers in a high-volume department; due to high quality of service, received three raises in a two-year period
- Selected by management to train new hires for the busiest shifts.
Education
Information Technology Training - Information Technology
Year Up
Boston, MA07.2018
High School Diploma -
East Boston High School
East Boston, MA06.2013
Skills
- Microsoft Office 365
- FileMaker
- Zoom
- Canvas
- InDesign
- Image and re-image computers
- Updating
- Formally trained in teamwork
- Time management
- Business communication
- Oral presentation
- Customer service
- Email etiquette
- Office Administration
- Meeting Support
- Data Entry
- Office Equipment Troubleshooting
- File Management
- Meeting Coordination
- Mail Distribution
- Presentation Creation
- Data Confidentiality
- Administrative Tasks
- File and Record Keeping
- Fast Learner
Languages
Spanish
Native or Bilingual
Timeline
Technology and Facilities Support Assistant
Harvard Institute for Learning in Retirement
09.2018 - Current
Media and Technology Technician
Harvard University of Arts and Sciences
01.2018 - 09.2018
Cashier
Showcase Cinemas
09.2017 - 02.2018
Crew Member, Deli
Market Basket
01.2015 - 03.2017
Server
Cinco de Mayo
10.2013 - 09.2018
Information Technology Training - Information Technology
Year Up
High School Diploma -
East Boston High School
Similar Profiles
Qixin WangQixin Wang
Research Scientist/Research lead at Ragon Institute at MGH, MIT, and Harvard; and Harvard School of Public health, Department of immunology and infectious disease.Research Scientist/Research lead at Ragon Institute at MGH, MIT, and Harvard; and Harvard School of Public health, Department of immunology and infectious disease.
Maria BlaylockMaria Blaylock
Memory Care Director at Watermark Retirement Communities, The Fountains at Franklin & Harvard SquareMemory Care Director at Watermark Retirement Communities, The Fountains at Franklin & Harvard Square
Martha GoldenMartha Golden
Office Manager at Harvard Park RetirementOffice Manager at Harvard Park Retirement
Gabriel G. FaheyGabriel G. Fahey
Head of North America Talent Acquisition at Straumann GroupHead of North America Talent Acquisition at Straumann Group
Adrian Vinicio Cabral LorenzoAdrian Vinicio Cabral Lorenzo
Shift Supervisor at CVS PHARMACYShift Supervisor at CVS PHARMACY