Hi, I’m
Jennifer Fulmer
Orofino,ID
Summary
Seasoned Consumer Lending, Collections, and Credit Counseling professional with over 40 years of experience. Demonstrated expertise in managing delinquency portfolios, policy development, and training within credit unions. Committed to building strong relationships and enhancing operational efficiencies.
Overview
41
years of professional experience
Work History
Tucoemas Federal Credit Union
Resolutions Loan Manager
08.2022 - 03.2024
Job overview
- Managed the delinquency portfolio, including charge-offs and 3rd party collections
- Led training initiatives, updated policies, and managed insurance claims and bankruptcy accounts
- Implemented credit counseling services for members and staff focusing on credit score improvement.
Fresno Police Department Credit Union
Lending and Collections Supervisor
01.2018 - 01.2022
Job overview
- Oversaw all consumer loan processes, from recommendation to funding, including collateral insurance tracking and vehicle title management
- Developed loan funding reports and revised lending and collections policies
- Managed bankrupt accounts, conducted staff training, and handled tax monitoring on mortgage loans.
Bay Federal Credit Union
Loan Servicing Assistant Manager - Collections
01.2010 - 01.2018
Job overview
- Supervised the Collections Team, focusing on delinquency resolutions and risk reduction
- Developed strategies to enhance efficiency and collaborated on system updates affecting loss mitigation.
Bay Federal Credit Union
Trainer
01.2005 - 01.2010
Job overview
- Developed certification programs for loan officers and collectors, and led comprehensive staff training across the organization.
Bay Federal Credit Union
Consumer Lending Manager
01.1985 - 01.2005
Job overview
- Managed a team of 20 Loan Officers, focusing on high standards for client relations and cross-sales of financial products.
Bay Federal Credit Union
Branch Manager, Consumer and Mortgage Loan Officer
01.1983 - 01.1985
Education
Western CUNA Management School
Alpha Class of 2003
Cabrillo College
Accounting and Psychology (2 years)
Skills
- Credit Analysis and Loss Mitigation
- Certified Financial Health Counselor (NACCC)
- Expert in Consumer Lending Underwriting
- Proficient in Repossession and Auction Processing
- Strong Leadership and Staff Development
Previous Work History
Branch Manager, Consumer and Mortgage Loan Officer, Bay Federal Credit Union, 01/01/83, 12/31/85
Timeline
Resolutions Loan Manager
Tucoemas Federal Credit Union
08.2022 - 03.2024
Lending and Collections Supervisor
Fresno Police Department Credit Union
01.2018 - 01.2022
Loan Servicing Assistant Manager - Collections
Bay Federal Credit Union
01.2010 - 01.2018
Trainer
Bay Federal Credit Union
01.2005 - 01.2010
Consumer Lending Manager
Bay Federal Credit Union
01.1985 - 01.2005
Branch Manager, Consumer and Mortgage Loan Officer
Bay Federal Credit Union
01.1983 - 01.1985
Western CUNA Management School
Alpha Class of 2003
Cabrillo College
Accounting and Psychology (2 years)
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