Jennifer Gafford

Toray Composite Materials America

Flower Mound, TX

02.2006 - 03.2024

Plan, coordinate and organize the processing of customer sales orders.
Interface directly with management and sales teams daily as it relates to customer forecasting, order processing, product availability, delivery schedules and customer follow-up.
Worked with the team to ensure customers receive on time and conforming products, while meeting department goals and objectives.
Worked closely with Sales Managers on strategic account.
Data entry of new purchase orders, sales agreements & blanket orders.
Prepared documents, worked with the warehouse & freight forwarders on export shipments.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Promoted positive culture of teamwork and inclusion, increasing employee morale.
Cross-trained on different positions to best support team during peak periods.
Coordinated with other departments to ensure timely delivery of products or services to customers.
Managed inventory levels by monitoring stock availability and ordering supplies when necessary.
Ensured compliance with all applicable laws related to sales operations within the organization.
Used video conferencing solutions to communicate and train personnel in remote offices.