Jennifer Galindo
San Antonio,TX
Summary
Experienced with process optimization and workflow management. Utilizes analytical skills to identify and implement process improvements that enhance efficiency and productivity. Track record of supporting team collaboration and adaptability in dynamic work environments.
Overview
12
12
years of professional experience
Work History
Senior Process Associate
Genpact LLC
11.2023 - Current
- Re-badged for a permanent position under the same role, performing the same duties, and responsibilities for BD under Genpact
Rep 3 Customer Care (Becton & Dickson)
A-Line Staffing
02.2023 - 11.2023
- Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing
- Process requests for credit, rebills and returns as needed
- Handle all customer contacts in a professional and courteous manner
- Complying with all company and departmental procedures, and policies
- Input and manage orders for exception products requiring special handling
- Compose accurate, prompt, and appropriate replies to all customer contacts
- Ensure that all potentially serious incidents are raised to the appropriate levels of Management
- Support promotional sales campaigns and product launches
- Resolve service complaints to the satisfaction of the customer within established company guidelines
Budget/Audit Specialist
CDS in Texas
02.2021 - 02.2023
- Company Overview: San Antonio
- Responsible for auditing payroll for home healthcare budgets before monthly deadline
- Assigned insurance providers and required to audit healthcare budgets
- Verified hours worked and funds paid out to home healthcare employees matched audit reports
- Create quarterly budgets based on authorized services for client’s healthcare needs
- Allocate funds to correct services required for patient care
- San Antonio
Enrollment Representative
Humana
09.2020 - 01.2021
- Company Overview: San Antonio
- Reconcile Humana’s enrollment memberships with CMS (Centers for Medicare and Medicaid Services)
- Identify, research, and resolve all discrepancies in a timely manner
- San Antonio
NICU Unit Secretary/Milk Tech
North Central Baptist Hospital
06.2015 - 08.2019
- Company Overview: San Antonio, TX
- Worked in a fast paced, high stress hospital ICU
- Accurate daily medical record keeping
- Answered and resolved all incoming calls
- Prepared fortified milk based on individual neonatal patient diet orders
- San Antonio, TX
Insurance Agent
USAA
04.2013 - 07.2014
- Company Overview: San Antonio, TX
- Worked in fast paced, high volume call center
- Responded to all inbound calls while multitasking multiple computer applications and monitors
- Issued and maintained auto, renters and valuable personal property policies
- San Antonio, TX
Education
Bachelor of Applied Technology - Operations Management
Palo Alto College
San Antonio, TX12-2028
Skills
- Client Support
- Effective Communication
- Workplace Professionalism
- Strong Ethical Standards
- Dedication to Client Needs
- Effective Verbal Communication
- Effective Written Communication
- Professional Call Handling
- Efficient Prioritization Skills
- Independent Problem Solving
- Meticulous Attention To Detail
- Experienced with Microsoft Office Applications
- Excel Data Analysis
- Proficient in SAP
- Genesys Platform Knowledge
- CRM Software Proficiency
- Power BI Data Visualization
- Salesforce Proficiency
- GUDID Information Access
- Proficient in Office Equipment
- Independent Worker
- Proactive Problem-Solving
Timeline
Senior Process Associate
Genpact LLC
11.2023 - Current
Rep 3 Customer Care (Becton & Dickson)
A-Line Staffing
02.2023 - 11.2023
Budget/Audit Specialist
CDS in Texas
02.2021 - 02.2023
Enrollment Representative
Humana
09.2020 - 01.2021
NICU Unit Secretary/Milk Tech
North Central Baptist Hospital
06.2015 - 08.2019
Insurance Agent
USAA
04.2013 - 07.2014
Bachelor of Applied Technology - Operations Management
Palo Alto College
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