Renee R. Doss
Des Moines
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Senior Process Associate
Infosys Mccamish
06.2024 - Current
- Service whole life, term life, and universal life and annuity products
- Assist clients with policy conversions, payments, document fulfillment, illustrations and claims.
- Researching client questions and policy updates while providing exceptional customer service over the phone.
- Navigating multiple windows and systems at once to complete tasks.
Server
Coopers Hawk Winery and Restaurant
08.2023 - Current
- Provide an upscale full service dining experience
- Complete regular trainings on new menu items, beverages, and company policies
- Cash and credit card handling
Senior Document Specialist
Sammons Financial Group
01.2022 - 08.2023
- Input data on company website
- Finalizing documents/ensuring accuracy
- Underwriting assistance
- Collaborate with case managers and other teams both internal and external
Loan Specialist
Wells Fargo
08.2021 - 01.2022
- Proficiently manage special cases requiring attention to detail and discretion.
- Experienced Notary adept at handling legal documentation.
- Skilled in utilizing coding systems for efficient organization and retrieval of information.
- Experienced in handling loan and forbearance documents with precision and confidentiality.
- Collaborates effectively with mail teams to ensure timely and accurate correspondence.
- Thoroughly verify documents to ensure compliance with established standards and regulations.
- Facilitate customer escalation processes for settlement inquiries, ensuring prompt resolution and customer satisfaction.
Customer Experience Coordinator
Marshalls
08.2017 - 06.2021
- Supervise up to 14 cashiers concurrently, overseeing their performance and ensuring operational efficiency.
- Provide assistance to customers during credit card transactions, offering support and resolving any issues.
- Exercise discretion in implementing special sales initiatives to optimize revenue generation.
- Conduct ongoing training sessions for cashiers, focusing on register operations, workspace maintenance, and meeting credit card sales quotas.
- Regularly review cashier performance metrics and provide additional training as necessary to enhance proficiency.
- Create and manage daily break schedules to maintain adequate store coverage and optimize employee productivity.
Education
High School Diploma -
Winterset High School
Winterset, IA05-2018
Skills
- Client support
- Detail-oriented data management
- Financial services
- Document organization
- Reception desk
- Accounts research
- Correspondence
- Information processing
- Mailroom
- Scheduling
- Microsoft systems
- Google systems
- Sales
Timeline
Senior Process Associate
Infosys Mccamish
06.2024 - Current
Server
Coopers Hawk Winery and Restaurant
08.2023 - Current
Senior Document Specialist
Sammons Financial Group
01.2022 - 08.2023
Loan Specialist
Wells Fargo
08.2021 - 01.2022
Customer Experience Coordinator
Marshalls
08.2017 - 06.2021
High School Diploma -
Winterset High School
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