Jennifer Gallegos
Medical Assistant
Rialto,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Ophthalmic Technician
Inland Eye Institute
Rancho Cucamonga, CA
08.2020 - 12.2021
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured and recorded visual acuity and color vision testing.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Assisted physician with laser procedures for vision corrective actions.
- Cleaned or sterilized ophthalmic or surgical instruments.
Front Desk Receptionist
Inland Eye Institute
Rancho Cucamonga, CA
08.2019 - 08.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees and payments.
Referral Coordinator
Symonett Family Medical Center
Colton, CA
01.2019 - 08.2019
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Followed up with clients and specialists to inquire about experience and collect reports.
Education
Diploma - Medical Assisting
Summit College
Colton, CA 05.2018 - 12.2018
Skills
Visual prescreening
Chart documentation
Appointment Scheduling
Flexible and Adaptable
Good Telephone Etiquette
Timeline
Ophthalmic Technician
Inland Eye Institute
08.2020 - 12.2021
Front Desk Receptionist
Inland Eye Institute
08.2019 - 08.2020
Referral Coordinator
Symonett Family Medical Center
01.2019 - 08.2019
Diploma - Medical Assisting
Summit College
05.2018 - 12.2018